Thabang Leshoro

• Monitor and action emergency and non-emergency signals. • Phoning of the Premises/ Clients/ Key holders. • Recording all relevant information into the activations by means of computer. • Record and report all incidents and accidents to the senior on duty. • Ensure all relevant administrative work and handled signals are completed. • Monitoring and action of vehicle violations. • Updating of timesheets. • Report any faults to the appropriate authority on duty. • Not abuse the use of company telephones for private telephone calls. • Effective use and compliance of safety and zero harm standards. • Responsible for a clean and tidy workstation. • Telephonic assistance with any problems or complaints. • Updating of client information i.e. holiday instructions/other client information to be given to monitoring Associate IV/V • Reporting of any faulty alarm systems through the appropriate channel(s) • Sales leads to be recorded and reported through the appropriate channel(s) • Have sound knowledge about all facets pertaining to your position • Attend all required meetings and training sessions • Not abuse company telephone for private calls • Ensure SOPs are adhered to always • Standing Operating Procedures must be upheld • Meeting and keeping on agreed upon service level and performance targets • High standard of service must be upheld • Ensure SOPs are adhered to always • Assisting with other ad-hoc tasks and projects as and when required

• Monitor and action emergency and non-emergency signals. • Phoning of the Premises/ Clients/ Key holders. • Recording all relevant information into the activations by means of computer. • Record and report all incidents and accidents to the senior on duty. • Ensure all relevant administrative work and handled signals are completed. • Monitoring and action of vehicle violations. • Updating of timesheets. • Report any faults to the appropriate authority on duty. • Not abuse the use of company telephones for private telephone calls. • Effective use and compliance of safety and zero harm standards. • Responsible for a clean and tidy workstation. • Telephonic assistance with any problems or complaints. • Updating of client information i.e. holiday instructions/other client information to be given to monitoring Associate IV/V • Reporting of any faulty alarm systems through the appropriate channel(s) • Sales leads to be recorded and reported through the appropriate channel(s) • Have sound knowledge about all facets pertaining to your position • Attend all required meetings and training sessions • Not abuse company telephone for private calls • Ensure SOPs are adhered to always • Standing Operating Procedures must be upheld • Meeting and keeping on agreed upon service level and performance targets • High standard of service must be upheld • Ensure SOPs are adhered to always • Assisting with other ad-hoc tasks and projects as and when required

Computer skills

Business management skills

Marketing skills