Mercia Jukskei

Absa Bank Debt Review 

Communicating across cultures and backgrounds
• Strong problem solving skills needed for this job
• Assisting and relieving other departments and rotating when asked to do so
• Communicating with line managers and all stakeholders involved in chain
• Monitoring timeframes and closing dates and appropriate follow up
• Adhering to the law in my daily tasks
• Checking, receiving and date stamping and record keeping
• Effective administrative support in accordance with office admin guidelines
• Answering queries in a professional manner
• Answering of telephones with proper telephone etiquette
• Adhering to timelines and keeping weekly and monthly statistics
• Daily reporting verifications of all accounts Restructured within Debt Review
• Ensuring all accounts sampled has been correctly restructured
• Updating of daily  and score reports of all accounts sampled and QA done
• Ensuring weekly sign off of the report by National Manager
• All errors identified needs to be sent to relevant department Manager to be rectified
• Reporting updated with feedback obtained
• Month end reporting to be submitted to National Manager and Sox Control representative for sign off
• Monthly audits on Restructure/ Terminations/ COB queues to ensure compliance with Regulated Timelines
• Ensuring monthly feedback is given to Risk regarding Sox report completed and trends identified.
• Quality Assurance done on all restructured accounts on all Absa products.
 

Certificate in Advance Debt Review