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Port Elizabeth
Liyema Tywetywe

Liyema Tywetywe

Customer support representative

Customer Service / Support

Port Elizabeth, Nelson Mandela Bay Metropolitan Municipality

Social

Services offered

I am a customer support professional with over three years of experience helping users navigate fast paced digital environments. I enjoy turning frustrating situations into positive experiences and making sure customers feel heard, supported, and confident using the products they rely on.

I have handled high volumes of inquiries across chat, email, and phone, and I take pride in troubleshooting issues quickly while keeping the customer’s experience front of mind. I also enjoy working closely with teammates to improve processes and share tips that make support more efficient and effective.

Providing great customer service is more than just solving problems for me it’s about building trust, understanding user needs, and finding ways to make every interaction meaningful. I am always curious to learn new tools and approaches that help me better support customers and contribute to a team that values excellence.

Customer service
Customer support
Approximate rate: USD$ 19 per hour

Experience

I have over three years of experience providing customer support in fast-paced environments, handling high volumes of inquiries across chat, email, and phone. At LoopTech, I managed 100+ daily inquiries while mentoring new team members and improving response times through process improvements. At Tele Connect, I upheld a consistently high quality assurance score, resolved complex customer issues, and contributed to achieving the highest team CSAT through empathetic support and upselling features.

Throughout my career, I have developed strong skills in conflict resolution, CRM tools like Zendesk, Salesforce, and Intercom, and collaborating with teams to enhance customer experience. I am passionate about turning frustrated users into loyal customers and improving processes to deliver efficient, high-quality support.

Education

I have completed training in customer service fundamentals through Coursera, which provided me with a strong foundation in delivering high-quality support. I am also certified as a Zendesk Support Administrator and in HubSpot Service Software, giving me hands-on expertise with leading CRM and support tools. These certifications, combined with my practical experience, allow me to efficiently manage customer inquiries, troubleshoot issues, and contribute to improving overall support processes.

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