
Lerato Maggy
Customer Service / Support
About Lerato Maggy:
Hard worker determined to strive for excellence. Can work well under pressure. Well-spoken and ensures best customer service at all times.
Experience
Currently employed at the SLOW lounge under First National Bank, working as a Lounge Host.
My duties include:
- Planning for sufficient catering
- Actioning requests received (responding to all requests on email)
- Executing tasks required at the end of shift
- Familiarizing with policies and procedures
- Processing incoming and outgoing telephone calls
- Ensuring best customer service at all times by being efficient and knowing how to handle complaints in a calm and professional manner always.
Education
Attended high school at Sunward Park High, matriculated in 2011 with a bachelor's degree.
Went on to Study Tourism management at UNISA however due to unforeseen circumstances course was incomplete.
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