Lerato Gaokgorwe

My strongest skills are managing the Service Desk; incident management, service management, problem management, communication, Reports writing, Service Desk improvement, SLA management, System Administrator, supervise staff and problem solving. Moreover, through my direct client engagement experience, I have learned how to work well with both internal and external customers including communicating well at all levels of management.

Systems Administrator

May 2016 – To Date

Rascal and Pragma Onkey administrator (Enterprise Asset Management System); load sites, end-users, contractors and maintain the business system effectively and efficiently.

Service Desk Team Leader

April 2010 – January 2015

Manage and ensure efficient and effective operations of the Service Desk.

Proactively identify gaps and areas of improvement.

Ensure customer satisfaction by monitoring the number of incidents handled,

conforming to the SLA as well as customer feedback.

Diploma in Information Technology