Krystal Mabaso

As a versatile professional, I bring a wealth of experience across several industries including digital agency, call centre, telecommunications, SaaS, marketing, investments, recruitment, human resources, rewards and recognition programs, and retail. Throughout my career, I have demonstrated a strong work ethic and a results-driven mindset, delivering successful outcomes in account management, customer service, and process development. Notably, I have been instrumental in establishing four new departments.

In my most recent position, I led problem-solving initiatives, managed staff, and ensured seamless teamwork to achieve organizational objectives. I possess strategic thinking skills that enable me to identify opportunities for growth and create effective solutions that drive customer satisfaction and retention. My eagerness to stay informed about industry trends and my excellent communication and collaboration abilities have also contributed to my success as a team player and my commitment to delivering exceptional customer experiences.

I am a results-driven account manager with over 11 years of experience in client success and account management. With a proven track record of building strong partnerships, retaining clients, and increasing revenue, I have demonstrated the ability to understand customer needs and tailor sales approaches to meet those needs. I am able to work in fast-paced, dynamic environments, having established and managed four departments across three different companies. My strong leadership and team management skills are highlighted by her successful management of a project with a team handling over 3000 customers across South Africa. With a focus on client relationship building, account growth, and upselling, I have consistently achieved high levels of client satisfaction and have been successful in optimizing clients' business processes, resulting in increased return on investment. I am proficient in G-Suite, CRM, and various software applications, and hold certifications in Networking Fundamentals and Business English. I am has a background in Business Management, having completed a Mini MBA program at the International Business Management Institute.

In 2019, I obtained a Business Management (Mini MBA) from the International Business Management Institute (IBMI), where I focused on business, management, marketing, and related support services. I completed my high school studies in geography, biology, physical science, English, and math at Umbilo High School in 2003.

Furthermore, I have received various certifications and training in different fields. I earned a Microsoft MTA: Networking Fundamentals certification, an IBMI business English certification, and completed the digital marketing basics training with Grow with Google Africa. Additionally, I attained a Lean Six Sigma Green Belt certification and completed Alison's Learning Lean Six Sigma: Yellow Belt course. Lastly, I obtained my Certified Lean Six Sigma Black Belt through Udemy.