About Sibusiso Madida:
I am a sale oriented professional with expertise on client relationship management processes, customer satisfaction and retention. I have good communication skills as well as Interpersonal skills, I always put my customers’ needs first. I possess good knowledge of the sales and marketing industry and can strongly say I have learned a lot from my most recent job position at MTN
I exceeded my targets on my previous roles and gained respect from my previous management and Co-workers through effective communication and being a good team player at all times.
Experience
I am currently working as a customer care consultant/Account management specialist for MTN Business (EBU). Our main aim is to Identify new business opportunities, networking and sending through value propositions to prospect clients. Key responsibilities include:
- New Business development.
- Client Meetings.
- Proposals and Presentations.
- Pipeline management.
- Providing input into operational and promotional planning which will ensure revenue.
Growth within an allocated Portfolio of Accounts.
- Monitoring growth opportunities through Competitor activity scanning and feedback
To Business on such opportunities for further development.
- Recommending ways to exploit new opportunities to grow the Business further.
- Account management.
- Maintaining a thorough knowledge of Commercial Terms of Agreements and managing
And growing commercial relationships within assigned Portfolio of Accounts.
- Sales of MTN / Mia Telecoms Products.
- Working to set targets.
- Customer service and liaison.
Education
I currently possess a 3-year Diploma in marketing management.
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