
kgomotso myeni
Customer Service / Support
About kgomotso myeni:
I am a Quality Assurer and I have been in the call centre environment since 2017 I am passionate about reading and music I also enjoy the art space as well I am fast learner, pro-active, problem solver, team leader as well as team player, ambitious, work extra hours to complete, every task that is given to me. I posses communication skills, can work under pressure and adhere to schedule
Experience
COMPANY: CCI (Grubhub)
DURATION: 03/2023 - Present
Job DESCRIPTION: Quality Assurer
DUTIES:
Establishing Quality Standard
Developing Quality Processes and PROCEDURES.
Conducting Quality Audits and Inspection
Implementing Corrective and Preventive Actions.
Performance Monitoring and Reporting
Used Verint to pull outbound / inbound calls as well as dropped calls
Used Maestro to evaluate agents calls as well as view screen recordings
Used Zendesk to monitor cases and other actions that there made by the agent
Company: CCI (GrubHub)
Duration: 10/2022 - 02/2023
Job Description: Performance Coach/2ic
Duties:
Coaching sessions
Listen to calls and take notes
Monitor team performance
Offer team and one on one support
Mark daily register
Company: CCi (Health IQ)
Duration: 06/2022 - 08/2022
Job Description: Call Centre Agent
Duties:
Lead warming calls
Inbound calls
Meet transfer targets set
Capturing and updating customer’s information before transferring the call
Sending emails to relevant departments as well as follow ups
Company: The FOSCHINI gROUP
Duration: 02/2017 -09/2020
Job Description: sales and Call Centre Agent
Duties:
Sell cell phones products and services
Meeting customer needs and resolve customer enquiries
Handling inbound calls, making payment arrangements
Deactivating/activating value added services
migration of contract packages, escalating queries to relevant departments
Sending email to customers and internal
Company: DRIMAC RETAIL
Duration: 28 April 2016 – 5 September 2016
Job Description: Sales Associate and Cashier
Duties:
Welcome customers
Attend to cash register
Housekeeping
Merchandising
Visual merchandising
Assist customers in choosing the right item
Administration
Education
Institution :Winterveldt Agricultural Educational Skills Academy
certificate : Basic ICT and END-USER COMPUTING
Duration: 8 February 2021 - 31 May 2021
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