Karina Syce

1. ZESTLIFE: Customer Service Consultant

Duration: October 2017 - July 2019 South Africa

Duties: Inbound calls and Outbound calls, Data capturing, rectifying captured errors or updating details, contacting partners and members to resolve inquiries and complaints ·Customer Service in English, Afrikaans, Xhosa, and administration, Transfer members, practices, or Brokers to different departments, Assist with all inquiries claims, authorizations, new applications, and all other inquiries.

2. Medscheme: Claims Assessor and Authorizations Consultant 

August 2016 - September 2017 South Africa, 

MAIN JOB FUNCTIONS: Authorisations Consultant Outbound calls to members or health professionals for outstanding information. • Capturing of paper claims and processing for payments. • Responding to emails and web requests. • giving general information and directing them to the right departments via email or web. • Inbound and outbound calls. • Capturing authorization requests via telephone, email, and the web

3. LIBERTY HEALTH: Client Service Consultant

Duration: July 2012 - July 20

 MAIN JOB FUNCTIONS: Inbound and outbound calls, data capturing, rectifying captured errors, updating details, contacting partners and members to resolve inquiries and complaints, customer service in English, Afrikaans, Xhosa, and administrative duties, transfer members, practices, or brokers to different departments, complete PMB and Stale claims then send to relevant departments, assist with all inquiries claims, authorizations, new applications, and all other inquiries.

4. LIBERTY LIFE: Customer Service Consultant

Duration: January 2012 - June 2012         

MAIN JOB FUNCTIONS: Outbound calls and inbound calls, data capturing, rectifying captured errors, quality assessing all inbound and outbound calls, and keeping track of applications and inquiries to make sure they have been resolved with SLA, contact partners, and members to resolve inquiries and complaints, assisting members and Advisor inquiries(eg: commission, advisor portal registration, receiving applications and making sure they are processed, excellent Customer Service in English, Afrikaans, Xhosa, escalations, replying to inquiries via telephone and email, retentions and cancellation (telephonically and email), keeping track of OYL Resource Capacity Register(attendance).

5.  UNION LIFE: Customer Service/Administration

Duration: December 2011 - May 2012 ·       

MAIN JOB FUNCTION: Started the Call Centre agent made and received calls, assisted with new business and administration, front desk duties taking payments, inbound calls, banking, posting, capturing new applications, claims agent, capturing personal details, bank details, fax, email, make calls and receive calls, transfer calls, funeral cover claim, capture application and process payouts.

6.  STREAM GLOBAL SERVICES(UK based company): Support Professional

Duration: February 2011 - August 2011

MAIN JOB FUNCTIONS: Data capturing, transferring customers to relevant departments, assisting with basic technical issues, overall business information, customer service, inbound and outbound calls, soft skill sales

7. DIRECT AXIS(Financial Institution): Customer Service Consultant 

Duration: January 2009 - August 2009     

MAIN JOB FUNCTIONS: Data capturing, transferring customers to relevant departments, assisting with basic technical issues, overall business information, customer service, and inbound and outbound calls, soft skill sales.

8. DFS(Insurance): Outbound Sales Agent

Duration: January 2006 - December 2008

MAIN JOB FUNCTIONS: Outbound calls and cold call sales, data capturing, keeping track of sales, customer service, checking or validating bank details

9. Agent Flexi Cell: Outbound Sales Agent

Duration: January 2003 - December 2005  ·     

MAIN JOB FUNCTIONS: Outbound calls and cold call sales, data capturing, generating potential leads, keeping track of orders, customer service, complaints, checking and validating bank details

Completed Grade 12 

Year: 1998