Chantelle Jacobs

30 Fais credits RE 1 

Duties will include registration and handling of corporate claims end-to-end including payment, maintaining excellent client relationships, maintaining aggregate reports and financials, managing outstanding claims.

Duties will include registration and handling of corporate claims end-to-end including payment, maintaining excellent client relationships, maintaining aggregate reports and financials, managing outstanding claims.

Ensuring fair settlement of a valid claim. Building relationships with loss adjusters, forensic accountants and solicitors, as well as other legal and claims professionals. Ensuring the customer is treated fairly and that the customer receives excellent service in accordance with industry and company guidelines.

Take inbound and make outbound calls according to complaints, campaigns, cancellations etc.

•       Demonstrate excellent knowledge of product and service offerings, system knowledge, client history, retention criteria and loss ratios in order to provide an improved customer experience and retain the customer

•       Show tolerance and patience in understanding customer complaints, reason for cancellation and ability to positively turn around the call

•       Negotiate and make relevant product and service adjustments in line with product pricing and Company’s retention strategy

•       Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance To Company’s quality standards and values

•       Selling of value-added services

•       Provide constant feedback to management and other departments

•       Manage multiple outbound campaigns

•       Ensure all set targets are achieved

•       Ensure quality benchmarks are achieved

•       Manage time and workloads to ensure that deadlines and targets are met

•       Initiate proactive opportunities to better service and retain customers based on successes, issues, trends and ideas

•       Proactively suggest improvements in customer service

•       Align own behaviour with Company’s culture and values

•       Ensure achievement of own performance objectives