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Kabelo Mabotja

Kabelo Mabotja

service desk analyst

Customer Service / Support

Katlehong, Ekurhuleni Metropolitan Municipality

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About Kabelo Mabotja:

ive worked a technical support agent, (did email set up, router sets up, line test and handled some billing queries) and Desktop Support Engineer, Maintained inventory of installed desktop hardware and
software components to keep records accurate and updated.
billing queries
Configured hardware, devices and software to set up work
stations for employees.
currently do network monitoring service for all the Barloworld sites and do first line support. I assist Barloword users with SAP and system issues. I receive calls and incidents at the services desk. I Assist in analysing, assigning and escalating the support calls. Providing telephonic support to clients and
Updating incidents with progress and resolution details.
 

Experience

AEGIS GLOBAL : Technical support agent - Startdate:10/03/2016–enddate:2018/06/18
Router configurations
email set ups
line tests
Providing telephonic support to clients

DIGITAL SOLUTIONS GROUP: Desktop support - start date: 2018/06/20 - 2019/07/26
Router configurations
Billing queries
email set ups
line tests

ALTRON BYTES : service desk anlyst - start date: 2019/08/05
I am currently the shift lead in my team
network monitoring service
first line support technician
assisting with system issues
taking escalations
Maintained and updated SAP customer service database.
 

Education

CCNA ROUTING AND SWITCHING CERTIFICATE

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