
Inocentia Avontuur
Customer Service / Support
About Inocentia Avontuur:
Key Accountabilities
- Ensure risk mitigation in timeously blocking all potential defrauded customer cards
- Providing customer education through to clients on potential fraud and multiple platforms wherein lost/stolen cards can be stopped, taking responsibility to ensure that processes control requirements and risk management frameworks that have been designed for the area and continuously reviewed and updated and are carried out successfully
- complete required compliance attestations
- log all risk and loss events as a result of error or fraud highlighted in the department
- Ensure that all compliance requirements are timeously adhered to and completed
- Complete attestation to testify to the adequacy of controls on request
- participate in formal review of quality Assurance processes and formulate recommendations on how to enhance service delivery.
Experience
Currently working at -ABSA bank Limited
Position Held-Service Operations consultant.
Period of Employment-01 June 2017 till Date
Stop Card
Credit cards
Business Banking
General Enquiries
Private Assist
Wealth
Authorizations
3D Secure
Branch assist
Woolworths financial Services
British Airways
Debi-Check
Internet Banking and Absa Online
Name of Company-ABSA bank Limited
Position Held-Telephone Banking Consultant
Period of Employment-05 October 2015 -1 June 2017
I was employed as a Telephone banking consultant at Absa My responsibilities were the following.
- To create beneficiaries for bill Payments, Absa accounts and 3rd parties
- Making payments, recharging different cell phone networks with prepaid airtime
- Sending clients their statements and reading their balances
- Deactivating client’s internet banking on the Customer View screen, when a client was defrauded on the App or if the phone was stolen.
- Deleting of Beneficiaries
- Sending clients their beneficiary list
- Educate Clients on IVR
- Reversing of debit orders for different banks (3rd party debit orders)
- Changing of email addresses and Cell phone numbers for notify me Number
Education
| Institution | Qualification | Status | Date of completion |
| BANKSETA | ERPL (CERTIFICATE IN BANKING) | COMPLETED | |
| PALM RIDGE | HIGHER NATIONAL CERTIFICATE (GRADE 12) | COMPLETED | 2011 |
Professionals in the same Customer Service / Support sector as Inocentia Avontuur
Professionals from different sectors near Lenasia Ext. 1, City of Johannesburg Metropolitan Municipality
Other users who are called Inocentia
Jobs near Lenasia Ext. 1, City of Johannesburg Metropolitan Municipality
-
Business Analyst Asset Finance
2 weeks ago
Absa Group SandtonAn exciting opportunity is available for a Commercial Asset Finance Business Analyst who has aspirations to transition into a CAF Sales role. · Liaise with Business Development Officer (BDO) / Relationship Executive (RE), clients and other stakeholders to understand the process o ...
-
Senior Specialist Payments Operations
1 month ago
Absa Group JohannesburgAbsa Group is seeking an experienced and visionary leader to drive payment operations across our African Regional Operations.This is a high-impact role responsible for ensuring operational excellence, regulatory compliance, and strategic alignment across multiple jurisdictions. · ...
-
Fibre Operations Consultant
1 week ago
Digital Africa Development Agency Johannesburg Metropolitan Area+Fibre operations consultant for operational audit and quality assessment of backbone fibre networks in Africa. · +Project planning supplier engagement data collection on-site visits team interviews data analysis reporting recommendations · +5 years managing large-scale fixed tel ...