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Imtiaz Cassim

Imtiaz Cassim

Experienced People Manager

Customer Service / Support

Cape Town, City of Cape Town

Social

About Imtiaz Cassim:

An experienced manager with considerable expertise in operations, SLA management. recruitment, coaching and customer service.  

I have excellent organisational ability allied to strong planning skills. Demonstrated expertise in creating and improving processes.

A master team builder who has constructed professional high-performing support teams in 3 countries. I have managed both remote and onsite teams.

A proven coach with the ability to motivate individuals to exceed goals with over 15 years of direct people management experience.

Experience

Current Customer Service Manager at Cambridge University Press. Highly experienced manager with both local and international experience.

Education

BA Degree Rhodes University (incomplete)

MCSE

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