Mangaliso Kali

Motivated and dedicated

 strong background in IT support and a passion for providing exceptional customer service, I believe I would be a valuable asset to your team.

I have a solid foundation in troubleshooting hardware and software issues, as well as experience in network administration and system maintenance. I am well-versed in various operating systems, including Windows and macOS, and have a deep understanding of networking protocols and technologies.

In my previous role as a Snr Tech Support Officer, I was responsible for remotely resolving technical issues for both internal staff and external clients. I consistently received positive feedback for my ability to effectively communicate complex technical concepts in a clear and concise manner. I am confident in my ability to provide prompt and efficient support to end-users, ensuring minimal downtime and maximum productivity.

Additionally, I possess excellent problem-solving skills and a strong attention to detail, allowing me to quickly identify and resolve issues. I am also adept at prioritising tasks and managing multiple projects simultaneously, ensuring that all IT support requests are addressed in a timely manner.

Furthermore, I am committed to staying up-to-date with the latest industry trends and advancements. I actively seek out opportunities for professional development and hold several certifications, including Microsoft Certified Azure Administrator Associate, Microsoft Certified Professional (MCP), Microsoft 365 Messaging Administrator Associate to name a few

International Diploma in Computer Studies
 Microsoft Certified Professional
 Assessor-Outcome based
 Microsoft 365 Certified Messaging Administrator
Associate
 Microsoft Azure Administrator Associate
 Oracle Certified Foundation Associate
 Oracle Cloud Data Management Certified Foundation Associate
 Data Analytics Essential
 Introduction to Data Science
 Python Essentials
Senior