Grant Tala

I am a multitalented and highly motivated business professional with 16 years proven experience working in Sales, customer service, marketing, and VIP services and HR (training, employees wellness, and ER (hearings, both chairing and initiating. Currently working as a Gaming Floor Manager at Sun International (Grand West Casino and entertainment World), where I am responsible for the slot’s operations, shifts and staff management, financial control, relationship management and I am also very strong in HR, ER and training which amongst others involve initiating hearings, chairing hearings, and staff motivation. 

Period                                     May 2023 – Currently     

Position                                   Gaming Floor Manager

Years in Company                17 Years

Duties:

• Manages the day to day delivery of the slots or tables floor operation and team.
• Ensuring all operational efforts achieve the organizational strategies and objectives.
• Maximising customer satisfaction.
• Managing the shifts.
• Responsible for financial control.
• Authorise spend in line with budget.
• Responsible for relationship management. 
• Ensures that guests are treated with courtesy and respect always.
• Staff training on promotions (including promotion information, functions, facilities etc.) and training of new staff, writing training material and procedures
• Implement marketing and promotions. 
• Manage interdepartmental relations.
• People management and development.
• Chairing and initiating hearings
• Staff motivations
• I am involved in staff events, and we have created the following annual staff events since I started.
• Annual Staff Golf event
• Annual Pool Tournament
• Annual Indoor Games
• Annual Obstacle course
• Running club

Company                               Sun International – Time Square

Period                                     February 2017 – April 2023      

Position                                   Gaming Floor Manager

Company                               Sun International – Golden Valley 

Period                                     November 2006 – January 2017      

Position                                   Gaming Floor Manager & VIP Liaison

Duties:

• Manages the day-to-day delivery of the slots or tables floor operation and team.
• Ensuring all operational efforts achieve the organizational strategies and objectives.
• Maximising customer satisfaction.
• Managing the shifts.
• Responsible for financial control.
• Authorise spend in line with budget.
• Responsible for relationship management. 
• Ensures that guests are treated with courtesy and respect always.
• Staff training on promotions (including promotion information, functions, facilities etc.) and training of new staff, writing training material and procedures
• Implement marketing and promotions. 
• Manage interdepartmental relations.
• People management and development

I was involved in Client VIP services – Where I created the below events

• Golf (which I also participate with own handicap)
• Rugby events
• Wine tours
• Fishing trips
• Boat trips
• VIP Lunch and Dinners
• Game Drives
• Shows

Institution                               University of Witwatersrand              

Qualification                          Principles of Project Management                  

Year                                        2021    

Institution                               University of Witwatersrand                          

Qualification                          Managing the Finances of a Business Operation       

Year                                        2021    

Institution                               University of Stellenbosch                 

Qualification                          Coaching for performance                  

Year                                        2018

Institution                               University of Johannesburg

Qualification                          Higher Certificate in Business Management

Year                                        2022

Institution                               University of Johannesburg

Qualification                          Advance Diploma in Business Management

Year                                        Currently (2023) – Current not done

Institution                               Hex Valley Secondary School                        

Qualification                          Matric