Tafadzwa Vambe

At my current company, Toyota Zimbabwe, I am valued by management and staff as a critical support pillar for the team, keeping records,database management, attending to clients, processing CSR payments,up and cross selling ,buying,complaints handling and office organization. I have been pivotal in the efforts made by management to ensure customer satisfaction from all departments by increasing inter-departmental efficiency.

Well vested in administration as well as customer relations (i.e. handling customers, addressing complaints in a professional manner to retain and increase clientele, hence develop business). Develop CRM SOPs and assist in implementation. 
At my current company, Toyota Zimbabwe, for the past 10years I am valued by management and staff as a critical support pillar for the team, keeping records, database management, attending to clients, processing CSR payments, up and cross selling, buying, complaints handling and office organization. I have been pivotal in the efforts made by management to ensure customer satisfaction from all departments by increasing inter-departmental efficiency.

Southern Africa Association Of Accountants -SAAA HND at Trust Academy College

Customer Experience Training Certificate-CCAZ

Certified Customer Service and Call Centre Practitioner-CICM