About Geeta P:
I am currently studying for a Masters in ICT at the Durban University of Technology. I have 23 years working experience in the field of IT technical support. I hold a great wealth of knowledge. I am willing to learn a lot more. I really enjoy what I do. I enjoy challenges and as the current one no longer has any, hence I’m on the lookout for a new job.
Experience
Duties as follows:
- Software, hardware, and basic network troubleshooting
- Desktop maintenance, software updates, software installation
- Setup and configuration of new keyboard, PCs, laptops etc.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime
- Customize desktop hardware to meet user specifications and site standards
- Installing and maintaining Desktop OS
- Provide general PC and peripheral troubleshooting and support
- Creating computer lab images to be rolled out to other desktops
- Installing software of the Windows Virtual Desktop (a.k.a. Azure Virtual Desktop)
- Troubleshooting and maintenance of WVD windows virtual desktop
- Assisting students and staff with software and hardware queries, including hardware and software repairs, anti-virus queries, installation of various software (SQL server, visual studio, android studio, SAP etc.)
- Troubleshooting software
- General hardware queries
- Have been working remotely since covid began in 2020 to August 2022 assisting staff and students with technical queries
- Software used to remotely provide assistance is via TeamViewer and Aero admin. Attracted a huge number of students especially during the covid period to present
Education
BTECH: Information Technology graduated in 2003.
Masters in ICT : (studying towards presently)
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