Felicien Maniraguha

My Person and Professional Skills

Professional Skills

1. Supervision and Management:
   • Role: Supervisor at ALPLA, Bottle Company (2017-2023).
   • Key Responsibilities:
     • Ensuring the smooth flow of goods.
     • Managing inventory effectively.
     • Coordinating shipments.
     • Adhering to regulatory standards.
   • Achievements:
     • Reduced delivery times by 15% through optimized scheduling.
     • Implemented a barcode scanning system, reducing inventory costs by 20%.
     • Negotiated better rates with suppliers, cutting logistics expenses by 10%.
     • Enhanced team productivity by 25% through cross-training programs.
     • Increased customer satisfaction scores by 15%.
2. Operational Coordination:
   • Role: Operations Coordinator at Urbantonic, Event Management Company (2010-2012).
   • Key Responsibilities:
     • Managing administrative tasks (paperwork, contracts, permits).
     • Coordinating timelines, deadlines, and staff schedules.
     • Ensuring tasks were completed on time and within budget.
3. Driving and Logistics:
   • Role: Driver for Uber (2016-present) and Fair Cape Shuttle (2012-2017).
   • Key Responsibilities:
     • Timely delivery of packages.
     • Vehicle maintenance and readiness.
     • Assisting passengers with luggage and fares.
     • Communicating with the dispatcher and addressing minor vehicle issues.
     • Advising management on potential routine changes based on road experience.
4. Inventory Management:
   • Implemented inventory tracking systems to minimize excess stock and ensure timely replenishment of fast-moving items.
5. Customer Service:
   • Established communication channels with customers for real-time shipment updates, significantly reducing customer complaints.

Personal Skills

1. Analytical Skills:
   • Analyzed traffic patterns and customer locations to optimize delivery routes.
2. Negotiation Skills:
   • Successfully negotiated better rates with transportation providers and suppliers.
3. Leadership and Team Development:
   • Implemented cross-training programs to enhance team skill sets and productivity.
4. Problem-solving:
   • Identified and implemented cost-saving measures.
   • Resolved customer issues promptly to enhance satisfaction.
5. Communication:
   • Proactive in establishing communication with customers and team members to ensure smooth operations.
6. Time Management:
   • Coordinated schedules and timelines efficiently to meet operational and event management deadlines.

My experience and skills reflect a robust background in logistics management, operational coordination, customer service, and driving. My achievements demonstrate my ability to optimise processes, manage teams, and improve customer satisfaction
 

Professional Experience Summary

ALPLA, Bottle Company (2017-2023)

Role: Supervisor

• Responsibilities: Managed logistics, coordinated shipments, and ensured regulatory compliance.
• Key Achievements:
  • Reduced delivery times by 15% through optimized scheduling.
  • Implemented a barcode scanning system, cutting inventory costs by 20%.
  • Negotiated better rates with suppliers, reducing logistics expenses by 10%.
  • Enhanced team productivity by 25% via cross-training.
  • Improved customer satisfaction, decreasing complaints by 30%.

Urbantonic, Event Management Company (2010-2012)

Role: Operations Coordinator

• Responsibilities: Managed administrative tasks, coordinated event schedules, and ensured timely completion of tasks within budget.

Uber (2016-present)

Role: Driver

• Responsibilities: Delivered packages, maintained vehicle readiness, assisted passengers, and communicated with dispatchers.

Fair Cape Shuttle (2012-2017)

Role: Driver

• Responsibilities: Delivered packages, ensured vehicle readiness, assisted passengers with luggage and fares, and advised management on route optimizations.

My experience spans logistics supervision, operational coordination, and professional driving, with a strong emphasis on efficiency, cost reduction, and customer satisfaction

Professional Experience Summary

ALPLA, Bottle Company (2017-2023)

Role: Supervisor

• Responsibilities: Managed logistics, coordinated shipments, and ensured regulatory compliance.
• Achievements:
  • Reduced delivery times by 15% through optimized scheduling.
  • Implemented a barcode scanning system, cutting inventory costs by 20%.
  • Negotiated better rates with suppliers, reducing logistics expenses by 10%.
  • Enhanced team productivity by 25% via cross-training.
  • Improved customer satisfaction, decreasing complaints by 30%.

Urbantonic, Event Management Company (2010-2012)

Role: Operations Coordinator

• Responsibilities: Managed administrative tasks, coordinated event schedules, and ensured timely completion of tasks within budget.

Uber (2016-present)

Role: Driver

• Responsibilities: Delivered packages, maintained vehicle readiness, assisted passengers, and communicated with dispatchers.

Fair Cape Shuttle (2012-2017)

Role: Driver

• Responsibilities: Delivered packages, ensured vehicle readiness, assisted passengers with luggage and fares, and advised management on route optimizations.

My experience highlights a strong background in logistics management, operational coordination, and professional driving, emphasizing efficiency, cost reduction, and customer satisfaction