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Johannesburg South
Patience Sibiya

Patience Sibiya

Collection Agent

Customer Service / Support

Johannesburg South, City of Johannesburg Metropolitan Municipality

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About Patience Sibiya:

Administration/Escalation of queries and complaints. • Carry out 100% of collections processes within mandates, meeting targets and quality standards. • Collected +130% of arrears and negotiated acceptable payment arrangements and settlements, in line with the given mandate. • Delivered exceptional (4 rating) service that exceeds customers’ expectations using my good communication skills, innovative and appropriate solutions. • Accomplished 100% of my personal development plan to increase own skills and competencies in 2021.

Experience

Started as a sales agent, moved to credit controller and a current collection agent 

Education

N4 management assistant certificate 

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