Eric Lindokuhle Moloi

Customer service and Retention Agent, primarily assisting customers when it comes to billing matters. 

Answer calls or correspondence from customers to identify their needs, respond to inquiries, 

Discussing product or service specifications, managing billing arrangements, 

Providing price quotes, and offer other services. 

Assisting with payment arrangement appointments, 

Process refunds, and solve issues and concerns, 

Ensuring efficiency and client satisfaction. 

Additionally, maintaining records of all transactions and report to managers regularly.

• Establishing the customers’ needs to diagnose and resolve problems, queries, service or billing complaints, all within operational and client policies and procedures

• Identifying and actively promoting opportunities to up-sell and recommend products and services

• Use questioning skills to make judgment on the best solution or action to resolve the customer’s query

• Ensuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels, targets and objectives

• Closing the customer query and ensuring resolution or feedback

• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments and actions taken

• Promoting client products, services and solutions at all times

• Processing payment information if required demonstrating a high level of security and integrity.

Customer service and Retention Agent, primarily assisting customers when it comes to billing matters. 

Answer calls or correspondence from customers to identify their needs, respond to inquiries, 

Discussing product or service specifications, managing billing arrangements, 

Providing price quotes, and offer other services. 

Assisting with payment arrangement appointments, 

Process refunds, and solve issues and concerns, 

Ensuring efficiency and client satisfaction. 

Additionally, maintaining records of all transactions and report to managers regularly.

• Establishing the customers’ needs to diagnose and resolve problems, queries, service or billing complaints, all within operational and client policies and procedures

• Identifying and actively promoting opportunities to up-sell and recommend products and services

• Use questioning skills to make judgment on the best solution or action to resolve the customer’s query

• Ensuring timely and accurate resolution of customers’ problems at the first point of contact within agreed service levels, targets and objectives

• Closing the customer query and ensuring resolution or feedback

• Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments and actions taken

• Promoting client products, services and solutions at all times

• Processing payment information if required demonstrating a high level of security and integrity.

Supply Chain Management NQF-5