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Edith Keletso Mahlangu

Edith Keletso Mahlangu

Customer Service Agent/Broker Sales Consultant

Services provided: Customer Service Representatives , Call Centers / Telemarketing

Pretoria, City of Tshwane Metropolitan Municipality

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About Edith Keletso Mahlangu:

 

I am a hard-working individual with the ability to apply exceptional communication skills to increase the operation efficiency within the department by effectively engaging with customers during all interactions. I am a very dedicated, well groomed, flexible, outgoing and easy to work with individual. With a passion to learn and grow with the opportunities given. I am a disciplined, energetic, confident, pro-active person who works well with people from different ethnic groups and backgrounds. I am a self-motivated, innovative, enthusiastic and can absorb new ideas and always up for new challenges given to me. I am an innovative, well organized individual. An excellent team player with an ability to work proactively in a complex and busy office environment.  I am looking for a career opportunity that will allow me to develop skills and grow as an individual.

 

Experience

:   SELLING TRACKING DEVICES FOR NETSTAR, MIX’TELEMATICS AND TRACKERSA

 

  • INFORM/ SELL PRODUCT
  • HAVE PRODUCT KNOWLEDGE
  • OPTIMISED CUSTOMER SERVICES
  • CALL TO INFORM CLIENTS ABOUT THE FEATURES OF THE DEVICES AND OPTIONS THAT THEY CAN CHOOSE FROM.
  • COMPLY WITH THE COMPANY’S RULES WHILE SELLING.
  • REACH TARGET DAILY ANAD PERFORM TO MAXIMUM ABILITY.

 

  • GOOD COMMUNICATION SKILLS
  • EFFECTIVE ORGANISING SKILLS IN TERMS OF CREATING CALLBACKS
  • PLANNING AND PRIORITISING SKILLS FOR CAPTURING CORRECT CLIENT INFORMATION
  • DECISION MAKING SKILLS WHWEN IT COMES TO UP SELLING THE PRODUCTS.
  • PERFORM ANY FUNCTIONS NECESSARY, WITHIN SCOPE OF AUTHORITY AND EXPERTISE, TO PROVIDE THE HIGHEST LEVEL OF SERVICES AND RESPONSIVENESS TO CUSTOMERS.
  • ENSURE COMPLIANCES.
  • TAKE ACCOUNTABILITY FOR OWN BEHAVIOUR.
  • MAKE AN EFFORT TO IDENTIFY AND SATISFY CUSTOMERS’ FINANCIAL NEEDS.
  • TAKE ACCOUNTABILITY FOR APPLICATION QUALITY.
  • ACHIEVEMENTS OF SALES TARGET SELL.

 

  • FOLLOW-UP ON SALES PROSPECTS.
  • RETENTION OF EXISTING CLIENTS.
  • CUSTOMER COMPLAINT HANDLING AND TRANSFERRING TO RELEVANT DEPARTMENTS.

 

Education

Under a learnership programme from Yes Youth

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