Edith Keletso Mahlangu
Services provided: Customer Service Representatives , Call Centers / Telemarketing
About Edith Keletso Mahlangu:
I am a hard-working individual with the ability to apply exceptional communication skills to increase the operation efficiency within the department by effectively engaging with customers during all interactions. I am a very dedicated, well groomed, flexible, outgoing and easy to work with individual. With a passion to learn and grow with the opportunities given. I am a disciplined, energetic, confident, pro-active person who works well with people from different ethnic groups and backgrounds. I am a self-motivated, innovative, enthusiastic and can absorb new ideas and always up for new challenges given to me. I am an innovative, well organized individual. An excellent team player with an ability to work proactively in a complex and busy office environment. I am looking for a career opportunity that will allow me to develop skills and grow as an individual.
Experience
: SELLING TRACKING DEVICES FOR NETSTAR, MIX’TELEMATICS AND TRACKERSA
- INFORM/ SELL PRODUCT
- HAVE PRODUCT KNOWLEDGE
- OPTIMISED CUSTOMER SERVICES
- CALL TO INFORM CLIENTS ABOUT THE FEATURES OF THE DEVICES AND OPTIONS THAT THEY CAN CHOOSE FROM.
- COMPLY WITH THE COMPANY’S RULES WHILE SELLING.
- REACH TARGET DAILY ANAD PERFORM TO MAXIMUM ABILITY.
- GOOD COMMUNICATION SKILLS
- EFFECTIVE ORGANISING SKILLS IN TERMS OF CREATING CALLBACKS
- PLANNING AND PRIORITISING SKILLS FOR CAPTURING CORRECT CLIENT INFORMATION
- DECISION MAKING SKILLS WHWEN IT COMES TO UP SELLING THE PRODUCTS.
- PERFORM ANY FUNCTIONS NECESSARY, WITHIN SCOPE OF AUTHORITY AND EXPERTISE, TO PROVIDE THE HIGHEST LEVEL OF SERVICES AND RESPONSIVENESS TO CUSTOMERS.
- ENSURE COMPLIANCES.
- TAKE ACCOUNTABILITY FOR OWN BEHAVIOUR.
- MAKE AN EFFORT TO IDENTIFY AND SATISFY CUSTOMERS’ FINANCIAL NEEDS.
- TAKE ACCOUNTABILITY FOR APPLICATION QUALITY.
- ACHIEVEMENTS OF SALES TARGET SELL.
- FOLLOW-UP ON SALES PROSPECTS.
- RETENTION OF EXISTING CLIENTS.
- CUSTOMER COMPLAINT HANDLING AND TRANSFERRING TO RELEVANT DEPARTMENTS.
Education
Under a learnership programme from Yes Youth
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