Diego Alonso Urrea Restrepo

Graduated from the Public Accounting career. Conceptual clarity and skills for structuring and project leadership, teamwork and good performance in the management of interpersonal relationships. Proficiency and constant interest in professional updating. Fluency and management of all types of clients, portfolio management, negotiating skills in a telephone and face-to-face manner.
 

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results

Spanish Customer Service Host, DIGIOUTSOURCE SERVICES
•Responding to customer queries by telephone, email and online chats in Spanish
language
•Overall ownership of the customer facing communications and touch-points
•Processing and taking ownership of all incoming and outgoing contacts in a
multimedia environment
•Processing pertinent information into relevant databases
•Completion of tasks assigned during shift
•Customer relationship building and management as well as cross selling of
products and services
•Problem solving tasks during shift
•Handling and taking full responsibility for customer related queries
•Make outgoing calls and execute outbound campaigns to identified customers
•Excellent time management and adherence to schedule
•Performing extra tasks given by managers / shift supervisors as required

Internal Control Analyst, DISTRICT SECRETARY FOR WOMEN
•Support the follow-up carried out by the Internal Control Office to the
implementation and sustainability of the Integrated Management System and
client service of the District Women's Secretariat
•Execute activities of Promotion and dissemination of the control culture in the
District Women's Secretariat
•Support in the audit and reporting activities required by the supervisory bodies and
other entities
•Elaborate the answers or documents in front of the requirements made by the
different areas of the Secretariat and other District Entities or Organizations,
according to designation by the head of the Internal Control Office
•Participate in the meetings and / or activities indicated by the supervisor of the
contract, lifting the corresponding minutes, if any

Media Unit Accountant, NATIONAL UNIVERSITY OF COLOMBIA
•Provide professional services in the accounting area by supporting the activities
carried out in media office (Unimedios) treasury, carry out reconciliations in media
office (Unimedios) between goods and services, fixed assets and accounting
•Perform collection accounts, generate certificates of income and withholdings,
perform the reconciliation of withholdings against the treasury reports and make
invoices that are processed in the different departments of the media unit
•Perform the report of economic associates, carry out the bank reconciliations of the
media unit
•Record the legalizations of advances granted to contractors or officials and Petty
Cash
•Preparation of reports for the accounting area of the national level, support in the
preparation of the reconciliation of budget and treasury accounts
•Preparation and analysis of the financial statements of the media unit and
verification of memorandum accounts, counter balances and reciprocal operations

Pontifical Javeriana University Colombia, Public Accountant 2003 – 2008
Bogota, Colombia
English New York Academy, English English Language And Literature 2000 – 2000
Bogota, Colombia
District School Enrique Olaya Herrera, Baccalaureate
Technical Baccalaureate - Commercial Option
1991 – 1997
Bogota, Colombia