Craig-Jody Zimri

I am an experienced customer service and omnichannel consultant with a strong background in training facilitation and client engagement. My career has been built on helping businesses deliver seamless customer experiences across voice, chat, email, and social platforms, while also empowering teams through effective training and support. Alongside my corporate expertise, I am pursuing my passion for photography and visual storytelling, combining creativity with strategic thinking to build a brand that connects meaningfully with people.

I have advanced through multiple roles, including customer service consultant, omnichannel consultant, and junior training facilitator, where I honed skills in client engagement, training delivery, and team support. My experience also includes telemarketing at the Truworths Head Office, providing a well-rounded perspective on sales and customer interactions. Alongside my corporate career, I am actively developing a photography business, blending creativity with strategic business planning to establish a brand rooted in visual storytelling.

I completed my Matric, which gave me a strong academic foundation, and went on to earn a Diploma in Legal Studies that sharpened my analytical and communication skills. I also hold certifications in First Aid and Fire Awareness, reflecting my commitment to safety, preparedness, and responsibility in professional environments. These qualifications complement my career experience and support both my corporate expertise and entrepreneurial ambitions.