Christina Catharina Dirker

Kempton Park, Ekurhuleni Metropolitan Municipality

This professional is in active search of jobs

About me:

Experienced leader with a history in customer service, contact centers, telematics and fleet tracking. My skills include Contact Center Management, Performance Management, Data Analysis, Reports and Telematics fleet tracking systems.

I am exceptionally organized as well as detail, service and results orientated.

Education:

CERTIFICATIONS &LICENSES:

E-Commerce Fundamentals

June 2021 

LinkedIn Learning Online Course

Learning Data Analytics

June 2021 

LinkedIn Learning Online Course

Become a Customer Support Specialist

May 2021 

LinkedIn Learning Online Course

Performance Management: Conducting Performance Reviews

May 2021 

LinkedIn Learning Online Course

Managing a Customer Contact Center

June 2021 

LinkedIn Learning Online Course

Leadership Development Program

November 2015

PSIRA – Grade A

March 2015 

SHE Representative

May 2015 

Matric

1997

Experience:

Exclusive Vehicle Monitoring – Isando, Gauteng

Operations Assistant: Tracking Controller

March 2020 to April 2021

DETAILS:

24/7 Monitoring of vehicles transporting hazardous and high-risk cargo. Including but not limited to:

  • Track and monitor vehicles on the company internal tracking system and related documentation

•    Responding to logistical alarms and emergencies.

•    Reporting irregularities – breakdowns, accidents and other incidents and completing necessary documentation as and when required.

  • Making sure drivers obey the rules and laws of the country they are passing through i.e. travel restrictions and that rest times and periods are adhered to.
  • Confirming loading/offloading instructions given to drivers and monitor that instructions are adhered to.
  • Ensuring convoy travelling procedures are adhered to and reporting any deviances.
  • Coordinate efficient and effective communication between drivers, workshop and operations ensuring any special instructions issued are followed accordingly.
  • Data capturing of loading/offloading, trip, cargo data on Excel and internal database.

 

Jamtrack – Isando, Gauteng

Operations Assistant: Tracking Controller

January 2018 to February 2020

DETAILS:

24/7 Monitoring of vehicles transporting hazardous and high-risk cargo. Including but not limited to:

  • Track and monitor vehicles on the company internal tracking system and related documentation

•    Responding to logistical alarms and emergencies.

•    Reporting irregularities – breakdowns, accidents and other incidents and completing necessary documentation as and when required.

  • Making sure drivers obey the rules and laws of the country they are passing through i.e. travel restrictions and that rest times and periods are adhered to.
  • Confirming loading/offloading instructions given to drivers and monitor that instructions are adhered to.
  • Ensuring convoy travelling procedures are adhered to and reporting any deviances.
  • Coordinate efficient and effective communication between drivers, workshop and operations ensuring any special instructions issued are followed accordingly.
  • Data capturing of loading/offloading, trip, cargo data on Excel and internal database.

 

Netstar – Midrand, Gauteng

ECC Supervisor

November 2014 to February 2016

DETAILS:

Junior Leadership in a 24/7 Emergency Contact Center (Inbound and Outbound) including but not limited to:

  • Ensuring ECC contact center achieves SLA targets as per SLA requirements.
  • Ensuring ECC agents achieve/exceed quality service targets as per set out standards.
  •  Conducting Quality Assessments to identify where training and development is needed.
  • Conducting performance assessments and reviews.
  • Managing resources allocated according to business needs
  • Monitoring of private and commercial vehicles on internal telematics tracking system – responding to fleet alarms and coordinating response for emergency situations.
  • Customer retention – cancelled subscriptions
  • Data Capturing, Data Analysis, Reports – Excel

Previous Roles within company:

EC Agent – August 2012 to August 2013

Acting EC Team Leader – September 2013 to October 2014

 

Bidvest TMS Group – Edenvale, Gauteng

Process Controller

June 2012 to July 2012

DETAILS:

Logistical data capturing on mobile scanning devices.

 

DOT Office – Midrand, Gauteng

Administration Assistant

March 2012 to April 2012

DETAILS:

Basic administration including but not limited to Filing, Data Capturing, Procurement, Invoicing and Debtors.

 

PEP SA – Benoni, Gauteng

Branch Manager

February 2011 to October 2011

DETAILS:

Senior Retail Clothing Branch Leadership including but not limited to:

  • Marketing
  • Cash management and banking
  • Stock takes and stock control
  • Receiving management.
  • Sales and Promotions
  • Window dressing for promotions

 

African Bank – Midrand, Gauteng

Team Leader/Supervisor

May 2008 to July 2010

DETAILS:

Junior leadership in a collections call center (Inbound and Outbound)including but not limited to:

  • Ensuring Collections contact center achieves SLA targets as per SLA requirements.
  • Ensuring Collections agents achieve/exceed quality service targets, productivity and performance targets as per set out standards.
  •  Conducting Quality Assessments to identify where training and development is needed.
  • Conducting performance assessments and reviews.
  • Collections on high balance accounts
  • Customer retention – defaulted client accounts
  • Data Capturing, Data Analysis, Reports - Excel

 

What kind of projects is Christina Catharina Dirker looking for?

Remote Customer Service

Remote Contact Center

Contact Center/ Call Center

Data Capturing

Remote Data Capturing

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