Christina Catharina Dirker

Kempton Park, Ekurhuleni Metropolitan Municipality

About Christina Catharina Dirker:

Experienced leader with a history in customer service, contact centers, telematics and fleet tracking. My skills include Contact Center Management, Performance Management, Data Analysis, Reports and Telematics fleet tracking systems.

I am exceptionally organized as well as detail, service and results orientated.

Remote Customer Service

Remote Contact Center

Contact Center/ Call Center

Data Capturing

Remote Data Capturing

Experience

Exclusive Vehicle Monitoring – Isando, Gauteng

Operations Assistant: Tracking Controller

March 2020 to April 2021

DETAILS:

24/7 Monitoring of vehicles transporting hazardous and high-risk cargo. Including but not limited to:

Track and monitor vehicles on the company internal tracking system and related documentation

• Responding to logistical alarms and emergencies.

• Reporting irregularities – breakdowns, accidents and other incidents and completing necessary documentation as and when required.

Making sure drivers obey the rules and laws of the country they are passing through i.e. travel restrictions and that rest times and periods are adhered to.
Confirming loading/offloading instructions given to drivers and monitor that instructions are adhered to.
Ensuring convoy travelling procedures are adhered to and reporting any deviances.
Coordinate efficient and effective communication between drivers, workshop and operations ensuring any special instructions issued are followed accordingly.
Data capturing of loading/offloading, trip, cargo data on Excel and internal database.

Jamtrack – Isando, Gauteng

Operations Assistant: Tracking Controller

January 2018 to February 2020

DETAILS:

24/7 Monitoring of vehicles transporting hazardous and high-risk cargo. Including but not limited to:

Track and monitor vehicles on the company internal tracking system and related documentation

• Responding to logistical alarms and emergencies.

• Reporting irregularities – breakdowns, accidents and other incidents and completing necessary documentation as and when required.

Making sure drivers obey the rules and laws of the country they are passing through i.e. travel restrictions and that rest times and periods are adhered to.
Confirming loading/offloading instructions given to drivers and monitor that instructions are adhered to.
Ensuring convoy travelling procedures are adhered to and reporting any deviances.
Coordinate efficient and effective communication between drivers, workshop and operations ensuring any special instructions issued are followed accordingly.
Data capturing of loading/offloading, trip, cargo data on Excel and internal database.

Netstar – Midrand, Gauteng

ECC Supervisor

November 2014 to February 2016

DETAILS:

Junior Leadership in a 24/7 Emergency Contact Center (Inbound and Outbound) including but not limited to:

Ensuring ECC contact center achieves SLA targets as per SLA requirements.
Ensuring ECC agents achieve/exceed quality service targets as per set out standards.
Conducting Quality Assessments to identify where training and development is needed.
Conducting performance assessments and reviews.
Managing resources allocated according to business needs
Monitoring of private and commercial vehicles on internal telematics tracking system – responding to fleet alarms and coordinating response for emergency situations.
Customer retention – cancelled subscriptions
Data Capturing, Data Analysis, Reports – Excel

Previous Roles within company:

EC Agent – August 2012 to August 2013

Acting EC Team Leader – September 2013 to October 2014

Bidvest TMS Group – Edenvale, Gauteng

Process Controller

June 2012 to July 2012

DETAILS:

Logistical data capturing on mobile scanning devices.

DOT Office – Midrand, Gauteng

Administration Assistant

March 2012 to April 2012

DETAILS:

Basic administration including but not limited to Filing, Data Capturing, Procurement, Invoicing and Debtors.

PEP SA – Benoni, Gauteng

Branch Manager

February 2011 to October 2011

DETAILS:

Senior Retail Clothing Branch Leadership including but not limited to:

Marketing
Cash management and banking
Stock takes and stock control
Receiving management.
Sales and Promotions
Window dressing for promotions

African Bank – Midrand, Gauteng

Team Leader/Supervisor

May 2008 to July 2010

DETAILS:

Junior leadership in a collections call center (Inbound and Outbound)including but not limited to:

Ensuring Collections contact center achieves SLA targets as per SLA requirements.
Ensuring Collections agents achieve/exceed quality service targets, productivity and performance targets as per set out standards.
Conducting Quality Assessments to identify where training and development is needed.
Conducting performance assessments and reviews.
Collections on high balance accounts
Customer retention – defaulted client accounts
Data Capturing, Data Analysis, Reports - Excel