Charles Chiyassa

I have certifications in Aviation and Hospitality, along with extensive knowledge of Micros point of sale systems. I am a seasoned hospitality professional with expertise in delivering exceptional customer service and executing successful sales strategies. Additionally, I hold certifications in Safety Emergency Procedures, Crew Resource Management, and Fully Certified - Bar Essentials Modules - Diageo Academy. My qualifications also include practical experience in fire fighting and smoke detection procedures as per aviation SOPs. I have a strong skill set in client database management, customer relationship management, email marketing, telesales, and event coordination. I prioritize client satisfaction while maintaining strict adherence to safety protocols and industry regulations.

Professional background:

• Six years of hospitality experience at News Cafe Randburg - Johannesburg South Africa
• Six years of experience as a Telesales/Online Marketing and Admin Assistant for Conferencing and Workshops at CASI Construction Academy- Johannesburg South Africa
• Volunteered as a member of the Ceremonies and Venue Ops Committee for the Supreme Council for Sport in Africa Zone VI - Lusaka Zambia

Expertise:

• Hospitality and customer service
• Proficiency in technical systems, including point-of-sale and security systems
• Exceptional physical fitness, stamina, and endurance
• Highly skilled in both written and verbal communication

 I have the following Certifications: 

1. Bar Essentials Module 1, 
2. Fire Fighting / Flight Crew Fire & Smoke Practical Training Certification
3. Flight Crew Water Ditching and Survival / Wet Drills Certification 
4. Aviation Security (AVSEC) Certification, 
5. Crew Resource Management (CRM) (IATA) Certification, 
6. Dangerous Goods Category11 (ICAO), 
7. (IATA) Certification, and Safety Emergency Procedures Training (SEPT) Certification.
8. Cabin Crew - Certificate