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Carolina A Staines

Carolina A Staines

Project Manager & Service Excellence

Customer Service / Support

Cape Town, City of Cape Town

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About Carolina A Staines:

Experienced hospitality professional with over 10 years in the aviation and luxury design industries. 
Skilled in project management, customer relations, and cross-functional coordination. 
Passionate about understanding client needs and delivering seamless experiences with precision and attention to detail. 
Reliable, committed, and adaptable, I’ve developed strong communication and problem-solving skills through managing international projects and working across diverse cultures. 
I’ve perfected my fluency in two languages besides my native one and am well-traveled, with a genuine love for people and service excellence.

Experience

Experienced project and operations professional with a background spanning aviation, customer service, and luxury design. Held key roles at Emirates Airline, IQ Option, American Airlines, and Waldman Studios, where I managed large-scale art and décor projects for high-end clients across Africa and the Middle East. Skilled in project management, supplier coordination, logistics, and client relations, with a proven ability to deliver complex international projects on time and to the highest standards

Education

Focus on hospitality operations, service excellence, and customer experience management. Strengthened leadership, organizational, and communication skills that serve as a foundation for project and client management in international environments.

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