About Busisiwe Fadane:
My competence is enhanced by the notion that I have acquired intensive knowledge and skills in Customer service. Working for Absa bank, and Old Mutual has afforded me the opportunity to work with different people and organisations which has made a huge impact on how I conduct myself in the workplace and improved my people’s skills.
I believe that both my skills and personal attributes match and exceed the requirements you seek for this role and I would be able to effectively contribute to the team and the department.
With all these qualities I am sure that becoming a new addition to your company would be an advantage for everyone. Therefore should you wish to interview me, please do not hesitate to contact me at your convenient time.
Experience
January 2015 – October 2019: OLD MUTUAL - Financial Advisor
- assist and analyse clients’ personal circumstances
- recommend products and compile a financial plan to help achieve clients’ goals
- Recommend products as per clients’ needs
- Reassess clients’ financial plan on a regular basis
- Offer superior customer service at first point of contact
- Maintain confidentiality
- Meeting sales targets and compile weekly reports
- Passionate about empowering clients to achieve their goals
- Identify clients’ personal circumstances and priorities
November 2006 to 30 April 2014: ABSA BANK - Customer Service Clerk
- Ensure quick and efficient customer service.
- Adhere to audit requirements
- Adhere to policies and procedures when processing clients requests e.g. cheque
- Books, counter cheques, debit orders, issuing statements, ATM debit and credit card.
- Determine customer needs through interaction with clients.
- Maintenance documentation needs to be checked and dispatched daily.
- Log all compliments and complaints.
- Action/give feedback on all customer enquiries before end of the day, including telephone enquiries.
- Coordinate calling file/card stock/cheque book library according to laid down procedure.
- Take ownership of personal development.
- Maintain confidentiality.
- Log compliments and complaints
Second in charge:
- Ensure that listings are drawn and actioned daily (Planning and Control of Admin)
- Mentoring and coaching new staff members.
- Assist customers in the banking hall when required and when it’s busy.
- Ensure quality resolution of client requirements.
- Conflict management
- Action compliments & complaints
Accountability:
- Buddy with a Sales Consultant to refer potential sales leads identified.
- Action sales prompts and load all leads on SMD.
- Participate in sales hurdles, telecom and campaigns.
June 2005- November 2006: ABSA BANK - Teller
- Maximise customer experience, render fast and accurate service.
- Balance, control and manage teller float.
- Conduct cash counts and spot checks.
- Balance at end of day.
Education
Matriculated Kwa-Komani Comprehensive School – 1998
Subjects passed: English, Xhosa, Afrikaans, Maths, Biology and Home Economics.
Institution : Boston Business College
Courses : Intro to PC, Life Skills and Excel’97
Institution : Eastern Cape Technikon
Diploma (incomplete) : Cost and Management Accounting
Subjects passed : C.M.A
Quantitative Techniques
Business Law
Entrepreneurial skills
Communication
Internal Auditing 1
Economics1
Institution : NOSA
Course : Intro to SAMTRACK
Professionals who compete with Busisiwe
Professionals in the same Customer Service / Support sector as Busisiwe Fadane
Professionals from different sectors near East London, Buffalo City Metropolitan Municipality
Other users who are called Busisiwe
Jobs near East London, Buffalo City Metropolitan Municipality
-
Executive Manager: Corporate Services
1 day ago
Abantu Staffing Solutions East London, South Africa Full timeOverview / Purpose of the position: · To oversee, direct and provide strategic leadership, advisory and support service with regards to corporate services to the core functional areas of the organisation business, management, and the Board. · Provide leadership on all support ser ...
-
Payroll Data Analyst
9 hours ago
Direct apply
beBee Professionals is looking for a Payroll Data Analyst to join our team in East London. · The successful candidate will be responsible for the accurate and timely processing of payroll data, ensuring that all payroll information is up to date and compliant with relevant legisl ...
-
Site Administrator
1 day ago
Direct apply
Jobs 4 All East London, South AfricaSITE ADMINISTRATION CLERK - MOBILE QUARRIES - (CURRENTLY- KINGWILLIAMS TOWN) · **Other benefits (Not residing in King Williams)** · Living out Allowance · Accommodation Allowance · Travelling Allowance · **JOB PURPOSE** · Our client is currently seeking an experienced Site Admini ...