Bridgitte Fraser

I have the ability and flexibility to work in any environment.                                                                                                      I can manage situations and find logical and reasonable outcomes. 

I have great organizational & management skills.

I am able to make decisions that are in the best interest of the employees as well as the Company.

I perform my tasks to the best of my ability.                                                                               

I have good written & verbal communication, presentation & facilitation skills.                                                    

My resume reflects a vast range of experience accumulated over several years. 

I enjoy the fields of Human Resources/Skills Development/Training/Mentoring – uplifting employees as well as the Development of Systems, Study Materials/Procedures.

I welcome a new career path, which can build on my experience, and I look forward to a new and exciting chapter in my working career.

OPERATIONAL MANAGER

• Draw up New Agreements & Legal Contracts with MD;
• Website – quality control, etc.
• Assist the Agencies / Brokers on an Operational Level;
• Broker Documentation, Registrations & access to the Aldes System;
• Ensuring Broker Relations

PPRA

• Assist Brokers with initial registration / setup / general enquiries;
• Ensure annual FFC renewals & CPD by Brokers;

ASSIST GENERAL MANAGER

• Keep informed of movements/changes/updates with Broker network;

OFFICE

• Attending to daily tasks/requests from Brokers/clients;
• Assist with the conference preparation – Slides, Awards, etc.;
• Submission/changes of CIPC/Annual Returns.

SYSTEM / APPLICATION

• Proper understanding of system;
• Setup New Brokers/admin on system;
• Data Integrity on system including uploading of documentation for Agencies/Brokers;
• Assisting with general system enquiries from Brokers;

INFORMATION OFFICER / HUMAN RESOURCES

• POPI/PAIA - Information Compliance Officer.
• Regulations are adhered too within the Companies.
• Keeping of records/documents for employees.

SERVICES SETA

• Co-ordinating with Services SETA/QCTO ensuring Accreditation is maintained.
• Addition of new courses to the platform.
• New Application submissions for the addition of Programmes.
• External Moderation from Services SETA.
• Ensuring all Learners are properly exited and receive their Certificates.

SYSTEM DEVELOPMENT

• New Website Design/Development/Testing/Implementation/Changes & Maintenance.
• Learner Management System (LMS) Online System - Design/Develop/Implement.
• Distance Learners - Online/Telephonic enquiries/assistance.

MARKETING

• Social Media.

COURSE MATERIAL

• Implementation & updating of new/existing material.
• Sourcing new profitable Programmes (as required).
• Design, Development & implementation of all documents/processes required.

FINANCES

• Invoicing/Quotations/Statements.
• Annual Increases.
• Monthly Bank Reconciliation - Income & Expenses.
• Annual Financial Statements.
• CIPC/TCC/BBBEE - Amendments/Additions, Changes & Renewals.
• Investigate new Payment Plans/Methods to accommodate the Distance Learners.

DEVELOPMENTS

• Conversion to Paperless/Online Systems. 

HUMAN RESOURCES

• Compiling & Implementation of Quality Management System (QMS) - new Policies & Procedures.
• Management of existing/new Contractors.
• Negotiating/Maintaining existing/new Service Level Agreements (SLA’s).
• General office administration.
• Client and delegate email/telephonic enquiries.

HEALTH AND SAFETY

• Regulations are adhered too within the Companies.

ONSITE/VIRTUAL TRAINING

• Coordination of enrolments.
• Catering/Materials for training/Ordering of Study Material for Learners.

• Lead Website Development/Design of Institute.
• New Website Design/Development/Testing/Implementation/Changes & Maintenance. 
• Coordinate with Services SETA for Accreditation.
• Completion of Full Qualification Material/Printing.
• Design/Develop/Implement = Learner Management System (LMS) – Online System.
• External Moderation from Services SETA – Delegate Certification.
• Manage new Member enrolments.
• Bank Reconciliation - Income & Expenses/Membership fees.
• Receive/Direct/Assist with enquiries.

CBBI Business Broker Programme

• Apply Business Financial Practices
• Determine and Negotiate Terms of Reference of Business Appraisal Service to SMME’s
• Explain Marketing for SMME’s
• Apply Mathematical Analysis to Economic and Financial Information
• Write and Present for a Wide Range of Purposes, Audiences and Contexts
• Select & Apply Financing Instruments in the Valuation of a Business Entity & Financial Assets
• Apply Contract Documentation

EDTPSETA / HWSETA Competency Accreditation

• AAA Phoenix Health & Safety - OHS Act 85 of 93 Workshop / SASREA Act 2 of 2010 & Construction Regulations 2014
• AAA Phoenix Health & Safety - SHE Representative
• AAA Phoenix Health & Safety - Occupational Health & Safety Legislation
• AAA Phoenix Health & Safety - Basic Fire Fighting

• Action Training Academy – Fire Fighting F2
• Action Training Academy – First Aid Level 1
• Action Training Academy – First Aid Level 2
• Action Training Academy – First Aid Level 3

• QED – Facilitator Training Programme
• QED – Assessor Training Programme
• QED – Moderator Training Programme