Bridgitte Fraser

My resume reflects a vast range of experience accumulated over several years. I enjoy the fields of Human Resources/Skills Development/Training/Mentoring – uplifting employees as well as the Development of Systems, Study Materials/Procedures.

SERVICES SETA • Co-ordinating with Services SETA/QCTO ensuring Accreditation is maintained. • Addition of new courses to the platform. • New Application submissions for the addition of Programmes. • External Moderation from Services SETA. • Ensuring all Learners are properly exited and receive their Certificates. Page 3 SYSTEM DEVELOPMENT • New Website Design/Development/Testing/Implementation/Changes & Maintenance. • Learner Management System (LMS) Online System - Design/Develop/Implement. • Distance Learners - Online/Telephonic enquiries/assistance. MARKETING • Social Media. COURSE MATERIAL • Implementation & updating of new/existing material. • Sourcing new profitable Programmes (as required). • Design, Development & implementation of all documents/processes required. FINANCES • Invoicing/Quotations/Statements. • Annual Increases. • Monthly Bank Reconciliation - Income & Expenses. • Annual Financial Statements. • CIPC/TCC/BBBEE - Amendments/Additions, Changes & Renewals. • Investigate new Payment Plans/Methods to accommodate the Distance Learners. DEVELOPMENTS • Conversion to Paperless/Online Systems. HUMAN RESOURCES • Compiling & Implementation of Quality Management System (QMS) - new Policies & Procedures. • Management of existing/new Contractors. • Negotiating/Maintaining existing/new Service Level Agreements (SLA’s). • General office administration. • Client and delegate email/telephonic enquiries. HEALTH AND SAFETY • Regulations are adhered too within the Companies. ONSITE/VIRTUAL TRAINING • Coordination of enrolments. • Catering/Materials for training/Ordering of Study Material for Learners. CERTIFIED BUSINESS BROKER INSTITUTE (CBBI) • Lead Website Development/Design of Institute. • New Website Design/Development/Testing/Implementation/Changes & Maintenance. • Coordinate with Services SETA for Accreditation. • Completion of Full Qualification Material/Printing. • Design/Develop/Implement = Learner Management System (LMS) – Online System. • External Moderation from Services SETA – Delegate Certification. CERTIFIED BUSINESS BROKER COUNCIL (CBBC) • Lead Website Development/Design of Council. • New Website Design/Development/Testing/Implementation/Changes & Maintenance. • Register as a Non-Profit Organisation (NPO). • Manage new Member enrolments. • Bank Reconciliation - Income & Expenses/Membership fees. • Receive/Direct/Assist with enquiries. 

I have been in the facilitation/training field for over 10 years.