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Langa
Amanda Centane

Amanda Centane

Customer Service | FinTech | Cryptocurrency

Customer Service / Support

Langa, City of Cape Town

Social

Services offered

I am a self-motivated individual who is eager to learn,a young person committed to her work. I adapt easily and work very well with people,communication is key in my skills. I am an energetic and friendly person who is not afraid of change in life. I always strive to succeed beyond my limits, reaching greater heights and grow within the workplace or company that I work or would work for in the future. 

I am a natural problem solver and work well individually and in teams. Multitasking and working under pressure forms part of my strength.A go-getter that excels in her work and responsibilities. I thrive when new challenges and experiences come my way within the work environment. 

Sales assistant
Virtual assistant
Customer service agent
Customer service
Approximate rate: ZARR 150 per hour

Experience

I hold 11 years experience in customer service in various industries. I was a Sales Assistant/Supervisor for almost 5years in Retail, then I became a Customer Service Agent for 5years in Aviation. My previous employer was Luno, I was face of Luno. Maintain and manage customer relationships and expectations. Read, prioritize and respond to customer queries via emails, chat, phone calls and forum posts. Support payment processing operations. Verify customer documentation. Onboarding processes using the FAIS and FICA legislation. Monitoring transactions, investigating and reporting suspicious activities. Discern the major customer desires and problems and communicate them with the development team.  

Education

I hold a National Senior Certificate — Senior Certificate/Grade 12

Matriculated in 2007

Subjects: Xhosa (home language) , English, Afrikaans, Biology, Physical Science, Maths.

I obtained certificates from the online courses:

Know Be4 Courses,Online—Various courses

Year 2022/2023

Data Privacy Basics. 

Business Conduct Series: Acceptable Use Policy. 

Spot the Phish Game.

Udemy Courses ,Online —Various courses

Year 2022/2023

Leadership: Practical Leadership Skills. 

Mentor for Impact: Start mentoring.

 Secure Product Lifestyle.  

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