About Alfonso September:
I am currently a Cyber Security Engineer for a company called Nclose.
Throughout my career, I have been gaining experience with support, customer service, SLAs, ticketing systems and various technologies. I have studied and obtained a higher certificate for Information Systems and Network Engineering as well as a Bachelor' degree in IT. I believe that I do have the skills and the knowledge to be a success as well as adapt to any environment that I am placed in. I consider myself a quick study. Respect and positivity are my greatest assets, as well as my ability to learn. I am a interpersonal person and can work quite well within a team and with people.
I am happy with where I am currently and my reason to find a new company to work for, would be to find growth in my career.
Experience
Internet Cafe (Assistant) – June to November 2011
- Casual opportunity during high school
- Customer service
- Assistance with print jobs, maneuvering through the internet as well as documentation on Microsoft Word and Excel.
- Reason for leaving. - This was a temporary position.
Vectron Systems (IT Technician) – June 2020 to August 2020
- Customer Support.
- Point-of-sales System set-up troubleshooting
- Network Printer set-up and troubleshooting
- Network Connectivity troubleshooting
- Reason for leaving - Company suffered under covid-19
Spinnaker Software (Upgrade and User Assistance Technician) – September 2020 to February 2021
- Support for in-house software
- Customer Support
- Ticketing system and SLAs
- Point-of-sales software upgrades, remote support and troubleshooting.
- Database management, maintenance and upgrading.
- Phone Etiquette.
- Basic network remote troubleshooting
- Reason for leaving - Company revolved its own in-house software. This made growth in other aspects of my career impossible.
Nclose (Cyber Security Engineer) March 2021 to Current
- Customer Support
- Ticketing system and SLAs
- Phone Etiquette.
- Basic network remote troubleshooting
- Firewall Management (Palo Alto and Fortigate)
- Web Proxy Management (Forcepoint)
- VPN Support (Global Protect)
- Reason for wanting to leave – I am currently happy here but I do desire growth
Education
Boston Private High School 2014
Matric Certificate 2014
Matriculated with achieving the minimum requirements for admission to a bachelor’s degree, diploma, or higher certificate.
CTI Durbanville (Now known Eduvos Durbanville)
Higher Certificate in Information Systems/Network Engineering 2016
Completed a course known as MLM at CTI Durbanville. A course known as a self-study course, where students study at their own pace. Upon finishing this course, a Higher Certificate in Information Systems (Network Engineering) was achieved.
Eduvos Durbanville
Bachelor of Science Degree - Information Technology 2021
Upon finishing this course, Bachelors of Science in Information Technology degree was achieved.
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