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Stellenbosch

    Customer Service Liaison - Stellenbosch, South Africa - Merand Corbett & Associates

    Merand Corbett & Associates
    Merand Corbett & Associates Stellenbosch, South Africa

    1 week ago

    Default job background
    Description
    • Provide first tier customer care to all clients on arrival at the site and escalate queries where necessary.
    • Coordinate the sales administration with the internal team.
    • The successful candidate will be a customer focused individual that has strong administration skills.

    60% customer, 30% admin and 10% sales

    DESCRIPTION :
    This position requires the person to be responsible for the following:

    CUSTOMER CARE
    • Answering all website enquiries on email
    • First point of contact to greet new clients in the office and show them around in the nursery
    • Answering the phone in the office and assisting clients with pricing, stock availability and quotations
    • Escalate queries to the Senior Sales Consultant or the General Manager

    COORDINATION/ADMIN
    • Requesting booking dates with operations team (Whatsapp group)
    • Gathering detailed access information and then liaising with operations manager regarding client access questions
    • Informing production and nursery managers about any plant/tree /pest information observed in the nursery
    • Quotes and Delivery notes on OMNI system. Moving of trees in and out of the SOLD warehouse on OMNI
    • Extracting the plant/tree catalogue and price list from OMNI
    • Mark and tag all plants sold to clients.
    • Keep stock up to date in the nursery if client tree choices change and the plants have been marked
    • General stock takes on large trees to check statuses. Forwarding data to stock control administrator

    REQUIREMENTS:
    • Passion for excellence and for customer care
    • Ability to work with clients and operations team
    • Excellent communications skills - Able to read, write and speak in English or Afrikaans
    • Horticultural background (advantageous)
    • Computer literate - including WhatsApp, Outlook, Excel and in-house software
    • Drivers license

    KEY PERFORMANCE AREAS:
    • People person who loves dealing with clients
    • Self-motivated and driven to succeed
    • Excellent communication and listening skills
    • Taking pride in the work that he/she does
    • Team player who jumps to help and takes responsibility for his/her actions
    • Neat appearance
    ***Only shortlisted candidates will be contacted***
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