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    Lifestyle Manager- Private - Johannesburg, South Africa - Quintessentially

    Quintessentially
    Quintessentially Johannesburg, South Africa

    3 weeks ago

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    Description

    COMPANY DESCRIPTION

    Quintessentially is an award-winning global luxury lifestyle management and concierge service company.

    JOB DESCRIPTION

  • Provide administrative support for the Senior Management team as well as the Lifestyle Managers within the department.
  • Service Quintessentially members as private Lifestyle Manager team utilising Qforce, email and telephonic platforms according to prescribed service level agreements (SLA) as agreed by the company and members.
  • Provide support in recovering data from QForce to support operations, finance and management administration and reporting requirements.
  • Work with the Brand Relations Manager to research, compile and draft the territories membership newsletter and daily media summary; maintain events listing as well as contacts database is always up to date and accessible to authorised persons.
  • Ensure that the Johannesburg office is compliant with PCI DSS requirements and procedures regarding access of authorised and non-authorised persons to the site at all times.
  • Act as the first point of contact to the Johannesburg office and ensuring that first contact is in line with Quintessentially standards and procedures.
  • Attend, when necessary, the events organised by the company, help with execution and interact with attendees as a Quintessentially Ambassador.

    • THE CANDIDATE WILL REQUIRE THE FOLLOWING:

  • Excellent written and oral communication – fluent English is a must. Other languages are advantageous.
  • Passionate about customer service and delivering service excellence.
  • Diplomatic service and communication skills needed.
  • Can-do' attitude – ready to get involved at all times.
  • Fast learner – adapting to new processes in a rapidly changing climate.
  • Creative problem solving and top-notch organisational skills with attention to detail.
  • Confident, with the ability to prioritise, delegate and meet deadlines working under pressure.
  • Be both proactive and reactive – know the client base and anticipate their needs, show initiative.
  • Ability to remain calm and courteous under pressure, and effective conflict management.
  • Outstanding project management skills – effectively manage requests from initiation to completion.
  • Self-starter and own manager – work autonomously.
  • Strong IT and CRM systems skills (i.e. Sales Force, Microsoft Office, etc).
  • Good team player – displays compassion towards fellow colleagues.
  • Excellent interpersonal skills – an outstanding telephone manner.
  • Mature approach and being dedicated and committed with a strong drive.
  • Reliability – excellent timekeeping is crucial to this role.
  • Experienced in dealing with confidential information using discretion and sensitivity at all times.

    • REQUIREMENT AND GOALS FOR THE CANDIDATE:

  • Increased awareness and knowledge in the following sectors/areas: luxury travel and leisure, personal assistant, customer service, guest relations or lifestyle.
  • Knowledge in handling executives, senior executives and VIP's.
  • In-depth understanding of the requirements involved in the lifestyle management of affluent, high-net-worth individuals.
  • Good knowledge of worldwide travel destinations and luxury products/services preferred but not essential
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