Service Delivery Manager - Midrand, South Africa - Ability Recruitment

Ability Recruitment
Ability Recruitment
Verified Company
Midrand, South Africa

3 weeks ago

Thabo Mthembu

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Thabo Mthembu

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Description

  • Permanent


  • JHB00279

  • Information Technology
  • Property
  • Gauteng, Midrand
  • R R Annually Cost To Company
  • The IT Service Delivery Manager is responsible for all IT services to the Company. Maintaining the operational integrity of all IT technologies and services and ensuring that all hardware and software continues to function optimally.
  • REQUIREMENTS:
  • Degree in computer science, information technology and/or related fields
  • Proficient in Visio and Excel
  • Experience in customer service and leadership would be advantageous

DUTIES:

ITSP Management:

  • Coherently document all aspects of ITSP service delivery into a standard monthly reporting template
  • Ensure that contracted services and service levels match or exceed those required by the business

Asset Management:

  • Identify and make an inventory of all IT equipment
  • Ensure that all IT equipment is being adequately managed according to SLA
  • Ensure that there is sound asset management policy in place

User Management:

  • Ensure that the processes by which users need to request a service change or log an issue, or escalate an issue are documented and simplified as far a s possible
  • Ensure that all the Company users understand the full suite if services that are available from IT, how to trigger these services and what the required lead time will be before receipt of the service.

IT Service Management:

  • Ensure that there is a sound process for granting, changing and revoking any/all user permissions across all the IT infrastructure
  • Ensure that this process if well understood by all role players and is functionally designed.

Business Management:

  • Ensure that senior management fully understand the full extent of the IT service delivery as measured against required service delivery

Budget Management:

  • Capture all service delivery costs for anticipated service delivery (and improvements) into the annual budget
  • Maintain a monthly running summary of service delivery costs against the budget

Risk Management:

  • Determine and review all IT and Business threats that result from Company IT assets and the use thereof
  • Identify appropriate controls to adequately mitigate such threats
  • For more information please contact:
  • Luisa Da Silva
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