Jobs
>
Cape Town

    Field Service Engineer - Cape Town, South Africa - Progressive IT Resourcing

    Progressive IT Resourcing
    Progressive IT Resourcing Cape Town, South Africa

    1 week ago

    Default job background
    Description

    Our Client

    Company Group Technology is responsible for the provision of a digitally enabled technology service as a group COE, drive business and transformation and provide group-wide digital and data architecture. We operate the various technology platforms and shared services, ensure Cyber and Information Security resilience, and act as technology governance and risk orchestrator for technology across Company.

    What will you do?

    Provide End User Support for End Point Devices(Remote and Face to Face Support) at the Company Major Sites according to the agreed Client Service SLA. This will include the effective support of Incidents, Requests and Service Requests(SRS). Ensure maximum uptime and productivity for all users. Minimum downtime/impact for users as result of IT issues and requests within Company's control.

    What will make you successful in this role?

    • Assist users with day to day IT issues
    • Providing End User Support to End Users
    • Quality Incident Resolution
    • Regular and timeous feedback to user on the progress of outstanding incidents, requests and SRS's(Verbally and including updating of the relevant Incident, Request or SRS on the Call Ticket System)
    • Assist to get new users operational on End User Devices as per the Requests from Business
    • Ensure that all Software is working correctly before handing over a new workstation to the End Users
    • Troubleshooting Application issues including MS Teams and MS Office
    • Escalating issues that cannot be resolved timeously
    • Updating and concluding incidents, requests and Service Requests on the CA and SRS system within the agreed SLA
    • Provide Remote support to End Users (Including WFH users)
    • Managing and supporting incidents logged within SLA agreements
    • Provide feedback and update outstanding Open incidents and requests logged on CA
    • Providing First Line Support diagnosis and support for Output Device services
    • Contribute to the End User Knowledge Base
    • Escalating re-occurring incidents and providing input to the End User Problem Management Forum
    • Ad Hoc assistance with Projects and Application Releases if and when required

    Qualification & Experience

    Qualification:

    • Matric
    • ITIL(V3/4)
    • Relevant OEM Certification
    • Relevant Hardware Certification
    • Relevant MS Certification

    Experience:

    • 3 - 4 Years experience in IT software and hardware, Desktop and Laptop support
    • Basic Knowledge of Active Directory and SCCM
    • Basic knowledge of ITIL practices
    • M365
    • Web Browser(Chrome, MS Edge & IE)
    • Zscaler
    • Anti-Virus Software
    • Basic Operating System knowledge
    • Output Device Support
    • Team Viewer
    • Basic Network Troubleshooting skills
    • Service Management and Call Ticketing systems(Eg. CA Unicenter and BMC)

    Knowledge and Skills

    • Computer installation and repairs
    • Reporting and Administration
    • Services Knowledge
    • Problem Tracking tool
    • Technologies
  • Anthony Kettle

    Engineering Services Sales Representative

    2 weeks ago

    Anthony Kettle Cape Town, South Africa

    Published · - Apr 20, 2023 · - Location · - Skitland, Cape Town, South Africa · - Category · - Business · - Job Type · - Full-time · - Salary Type · - Monthly Salary · - Salary · - R R per month · **Description**: · **Engineering Services sales representative - **Stikland** · **R ...

  • Greys Personnel

    Service Engineer

    5 days ago

    Greys Personnel Cape Town, South Africa

    Key requirements Engineering qualifications 3-5 years of experience in a similar role Marine experience is essential Computer literate and capable of producing professional service reports Key responsibilities Ensure that all work is carried out according to the manufacturer's pr ...

  • Plus 1x

    Service Desk Engineer

    3 weeks ago

    Plus 1x Cape Town, South Africa Full time

    SERVICE DESK ENGINEER · The Service Desk Engineer is the first point of contact for clients and vendors, accountable for taking calls, chat · requests or tickets and handling resulting incidents or service requests applying standard operating · procedures, in line with expectatio ...

  • Sabio

    Service Desk Engineer

    4 days ago

    Sabio Cape Town, South Africa Full time

    Service Desk Engineer · Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. · Sabio provides expertise an ...

  • Dimension Data

    Service Delivery Engineer

    3 weeks ago

    Dimension Data Cape Town, South Africa

    Functieomschrijving · The Service Delivery Field Support Engineer (L2) is responsible for providing a professional first-line remote and onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems. Th ...

  • Sabio

    Service Desk Engineer

    5 days ago

    Sabio Cape Town, South Africa Full time

    Service Desk Engineer · Sabio is a Global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions. · Sabio provides expertise and ...

  • Impact tech Inc

    Technical Services Engineer

    6 days ago

    Impact tech Inc Cape Town, South Africa

    Our Company: · At we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our client ...

  • Ikon Consulting

    Junior Diesel Fitter

    2 weeks ago

    Ikon Consulting Cape Town, South Africa

    **Salary** · R16K - R20K No commission No medical aid Contribution to provident fund once permanently employed. · **Description** · Well established company in the Marine Commercial Industry in Cape Town is looking for a Qualified Diesel Fitter for their team in their workshop. · ...

  • Elchemie

    Wastewater System Design Process Lead

    1 week ago

    Elchemie Cape Town, South Africa

    **Water Treatment company based in Cape Town region, has a vacancy for a Process Engineering Lead (Wastewater). B degree in Chemical/Water Treatment and a minimum of 4 years experience in wastewater treatment products and services, focusing on wastewater design and implementation ...

  • SA Metal Group

    Technical Manager

    3 weeks ago

    SA Metal Group Cape Town, South Africa

    **Job Title**: · Technical Manager · **Employment Type**: · Full Time · **Experience**: · 5 to 10 years · **Salary**: · Negotiable · **Job Published**: · 09 April 2024 · **Job Reference No.**: · **Job description**: · The Engineering Division is responsible for the effective repa ...

  • Initiate international

    Head of Product

    1 week ago

    Initiate international Cape Town, South Africa

    We have an amazing career opportunity for a **Head of Product & Software Engineering** to join a leading PAN-African sports betting platform in **Cape Town**. You will build and manage world class engineering and refine and execute against the product roadmap. If you have a stron ...

  • Communicate Recruitment

    Electrical Engineer – Building Services

    5 days ago

    Communicate Recruitment Cape Town, South Africa

    · Job description: · Coordinate with engineering disciplines to ensure seamless project integration · Oversee project timelines, ensuring milestones and deadlines are met · Conduct technical assessments and feasibility studies for new and existing projects · Supervise the instal ...

  • Western Cape Department of Health

    Engineering Technician

    2 weeks ago

    Western Cape Department of Health Cape Town, South Africa

    Closing Date- 2024/04/22- Reference Number- WCG Tracking Number- DOI 48/2023 R1- Job Title- Engineering Technician (Production): Structures, Ref No. DOI 48/2023 R1- Department- Department of Infrastructure- Salary level- OSD- Enquiries- Mr M Hendrickse at Job Type- Permanent- Loc ...

  • De Beers Group of Companies

    Clerk of Works-machenical

    3 weeks ago

    De Beers Group of Companies Cape Town, South Africa

    **Company Description · - ABOUT THE DE BEERS GROUP OF COMPANIES**: · **ABOUT DE BEERS MARINE**: · De Beers Marine (DBM) is based in Cape Town, South Africa and is part of the De Beers group. Activities managed include Marine exploration, geophysical surveys, sampling, mining, shi ...

  • Scatec

    Project Engineering Lead

    3 weeks ago

    Scatec Cape Town, South Africa

    Overview: · Want to join an innovative player in renewable energy that is rapidly growing in Africa? Since it was established in 2019 as part of renewable energy frontrunner Release by Scatec has been developing and deploying a unique, flexible leasing solution of pre-assembled a ...

  • Assegai Recruitment (Pty) Ltd

    Junior Energy Consultant

    2 weeks ago

    Assegai Recruitment (Pty) Ltd Cape Town, South Africa

    We are currently recruiting for a Junior Energy Consultant to join a leading consulting engineering firm's Energy division in Cape Town. · This position with support the growth, development and service delivery of the energy team, with particular focus on electrical engineering a ...

  • SISOL LABOUR PROJECTS

    Ict Project Manager

    3 weeks ago

    SISOL LABOUR PROJECTS Cape Town, South Africa

    To manage and monitor all installed ICT systems and infrastructure. · **KEY RESPONSIBILITY AREAS** · - To build, manage and monitor Infrastructure and Operations services, and cloud based services within the ICT engineering environment · - To manage incidents and ticket request w ...

  • De Beers Group of Companies

    Clerk of Works- Electrical Engineering

    3 weeks ago

    De Beers Group of Companies Cape Town, South Africa

    **Company Description · - ABOUT THE DE BEERS GROUP OF COMPANIES**: · **ABOUT DE BEERS MARINE**: · De Beers Marine (DBM) is based in Cape Town, South Africa and is part of the De Beers group. Activities managed include Marine exploration, geophysical surveys, sampling, mining, shi ...

  • Assegai Recruitment (Pty) Ltd

    Energy Consultant

    2 weeks ago

    Assegai Recruitment (Pty) Ltd Cape Town, South Africa

    Top multi-disciplinary engineering consultancy is looking for an Electrical Engineer to join their Energy Division as a Energy Consultant. · You will be involved in the growth of the energy team with particular focus on electrical engineering aspects of projects but also business ...

  • Assegai Recruitment (Pty) Ltd

    Senior Energy Consultant

    2 weeks ago

    Assegai Recruitment (Pty) Ltd Cape Town, South Africa

    Leading international consulting engineering firm is looking for a Senior Energy Consultant with a focus on Solar PV power to join their Energy Division in Cape Town or Johannesburg. · **Requirements**: · - BSc. or BEng. Electrical Engineering, Mechatronics Engineering or Mechani ...