Jobs
>
Cape Town

    Director of Operations - Cape Town, South Africa - CME Recruitment

    CME Recruitment
    CME Recruitment Cape Town, South Africa

    2 weeks ago

    Default job background
    Full time
    Description

    Main Purpose of the Role

    • The Director of Operations main purpose is to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

    The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes.

    The ideal candidate must be competent and able to plan many different kinds of operational activities.

    He/She must be an excellent leader who can discover the most efficient ways to run the business.

    The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.

    Minimum Education and Experience requirements

    ● 5-10 years proven experience as Senior Manager / Head of Department in

    Operations or equivalent position

    ● 10 years experience in Customer Service with a BPO or Contact Centre environment

    ● Bachelor's degree or equivalent and a postgraduate qualification

    ● Knowledge of industry's rules and guidelines

    ● In depth knowledge of diverse business functions and principles (e.g. Quality, Workforce Management, Supply Chain and Finance etc.)

    ● 5+ years working knowledge of data analysis and performance/operation metrics

    Technical and Behavioral Competencies

    ● Excellent organizational and leadership abilities

    ● Outstanding communication and people skills

    ● Excellent organizational and leadership abilities

    ● Excellent verbal and written communication skills

    ● Stakeholder engagement (internal and external)

    ● Analytical

    ● Customer Service-Centric

    ● Result and deadline-driven

    ● Stress tolerance

    ● Leadership in line with the company's leadership values

    ● Multitasking

    ● Influencer

    ● Strong leadership capability in the context of managing diverse teams.

    ● Problem solver

    ● Emotional intelligence

    ● Interpersonal skills

    ● Identify talent and develop successors

  • Initiate international

    Operations Director

    2 weeks ago

    Initiate international Cape Town, South Africa

    Are you a detail-oriented pro with a passion for sports and iGaming? A leading international gambling operator has an exciting career opportunity for an **Operations Director (Sportsbook & iGaming)** to join their team in **Cape Town**. You will be responsible for leading the day ...

  • TTEC

    Operations Director

    3 weeks ago

    TTEC Cape Town, South Africa

    Operations Director - BPO · Operations Director - Cape Town · At TTEC, we're all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #Ex ...

  • Exclusively Remote

    Director of Operations

    2 weeks ago

    Exclusively Remote Cape Town, South Africa

    Job Title: Director of Operations · Job Summary: The Director of Operations is responsible for overseeing all operational aspects of a company, ensuring the organization runs smoothly, efficiently, and effectively. They are responsible for developing and implementing operational ...

  • Initiate international

    Operations Director

    2 weeks ago

    Initiate international Cape Town, South Africa

    Are you a detail-oriented pro with a passion for sports and iGaming? A leading international gambling operator has an exciting career opportunity for an **Operations Director (Sportsbook & iGaming)** to join their team in **Cape Town**. You will be responsible for leading the day ...

  • CME Recruitment

    Director of Operations

    2 weeks ago

    CME Recruitment Cape Town, South Africa

    Main Purpose of the Role · - The Director of Operations main purpose is to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. · The area o ...

  • Sigma Connected Group

    Operations Director

    1 week ago

    Sigma Connected Group Cape Town, South Africa

    A bit more about the Opportunity...: · You will be working onsite leading members Experience in customer service/collections and/ credit management will be a distinct advantage. Knowledge of HR labour laws. Manage contact centre performance in line with Sigma policies and procedu ...

  • TTEC

    Operations Director

    1 week ago

    TTEC Cape Town, South Africa

    Operations Director - Cape Town · At TTEC, we're all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winni ...

  • ISMMART GROUP OF INDUSTRIES

    Director Operations

    1 week ago

    ISMMART GROUP OF INDUSTRIES Cape Town, South Africa

    **Experience**:10-12 years of progressive experience in the relevant industry, 6 years of experience in Operations or other managerial position in the (E-Commerce Industry)**. · **Requirement**: Applicant must be a local or having work permit · We are seeking an experienced and r ...

  • Conova Recruitment

    Operations Director

    3 weeks ago

    Conova Recruitment Cape Town, South Africa

    **Key Responsibilities**: · The Director of TP Data Operations, South Africa will be responsible for: · Production Throughput · - Managing local workflow and reduce bottlenecks by ensuring resources are effectively deployed across teams and obstacles are eliminated/reduced. · - E ...

  • Acacium Group

    Operations Director

    3 weeks ago

    Acacium Group Cape Town, South Africa

    **Operations Director (Healthcare Staffing)** · **Acacium Group** · **Woodstock, Cape Town, South Africa** · **Up to Z75K per month (DoE) plus benefits package** · **Unlock your potential**: · Are you a senior leader with experience leading sales and solutions? Do you want to mak ...

  • Mercure Bedford Centre Hotel

    Director of Operations

    2 weeks ago

    Mercure Bedford Centre Hotel Cape Town, South Africa

    Company Description · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with ...

  • O'Dwyer Personnel

    Operations Director

    1 week ago

    O'Dwyer Personnel Cape Town, South Africa

    Our fast growing BPO client in Cape Town is looking for a Vice President to plan, develop and execute the operational strategy. · **Duties**: · - Ensure seamless transition and flawless service delivery · - Ensure client satisfaction on all SLA's and given parameters · - People m ...

  • Webhelp

    Director of Operations

    1 week ago

    Webhelp Cape Town, South Africa

    **Job Advert** · Are you commercially minded with a strong focus on efficiency and maximising revenue? Are you passionate about networking, building and nurturing key business relationships? If you're a confident decision maker driven by results, then we have an opportunity for y ...

  • Webhelp

    Director of Operations

    1 week ago

    Webhelp Cape Town, South Africa

    **Advisor** · **Location** · - Cape Town, South Africa**Language** · - English*** · **Job Advert**: · - Are you commercially minded with a strong focus on efficiency and maximising revenue? Are you passionate about networking, building and nurturing key business relationships? If ...

  • In The City Hospitality

    Operations Director Position

    1 week ago

    In The City Hospitality Cape Town, South Africa

    Operations Directors Position · Job Requirements · Required Skills and Experience: · We are seeking a dynamic leader to join our fast-paced aparthotel business and team as the Operations Director. The Operations Director is responsible for · overseeing all operations of the hotel ...

  • ISMMART GROUP OF INDUSTRIES

    Deputy Director Operations

    1 week ago

    ISMMART GROUP OF INDUSTRIES Cape Town, South Africa

    **Experience:8-10 years of progressive experience in the (E-Commerce Industry), 6 years of experience in Operations or other managerial position.** · **Requirement**: Applicant must be a local or having work permit · We are seeking a skilled and dynamic professional to join our t ...

  • Computacenter

    Operations Director za

    1 week ago

    Computacenter Cape Town, South Africa

    **Operations Director_ZA**: · **Location**: South Africa - Cape Town | **Job-ID**:204498 | **Contract type**:Standard |** Business Unit**: IT Service Delivery/Managed Services · **Main purpose**: · The Operations Director will be responsible for leading and managing their Service ...

  • G Adventures

    Director of Operations, Africa

    2 weeks ago

    G Adventures Cape Town, South Africa

    About Us · G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years. · Our mission is simple: to change lives through travel. And not just our travelers' either. Since day ...

  • BroadReach

    Director: Finance Operations

    3 weeks ago

    BroadReach Cape Town, South Africa

    **Purpose of the position**: · The purpose of the role is to direct the financial accounting and treasury management activities for the BroadReach Group i.e. the constituent business units, legal entities as well as the Group Shared Services unit. The incumbent provides oversight ...

  • Desmond and Leah Tutu Legacy Foundation

    Finance and Operations Director

    2 days ago

    Desmond and Leah Tutu Legacy Foundation Cape Town, South Africa

    The Desmond and Leah Tutu Legacy Foundation (DLTLF) is seeking to appoint a finance and operations director to join its team in Cape Town. Founded in 2011, the DLTLF strives to preserve the legacy of the Tutus, while taking their example into the future, by growing and facilitati ...