- Onboard customers to help them achieve Business as Usual in the most efficient way possible. This work will encompass:
- Drive onboarding progress through daily outbound calls and emails
- Overseeing the setup of their account and switch-on of features and functions
- Project management of onboarding and implementation for new customers
- Ensure customer satisfaction throughout the onboarding and implementation process
- Updating our project management tools to ensure the current status is reflected at all times and can be communicated to other teams
- Capturing and documenting the specifics of the implementation
- Setting up the customer's accounts in line with their requirements
- Briefing colleagues in other teams to help deliver larger or more complex pieces of work
- Work with the other members of our Professional Services, Sales and Customer Success teams
- Provide help and advice to customers using Dotdigital's products and services
- Act as the central point of contact for the customer throughout their onboarding journey.
- 2+ years' experience in a customer facing role in a digital environment
- 2+ years' experience managing projects in a client facing environment
- 2+ years' experience onboarding customers to digital/SAAS platforms
- 2+ years' experience working in, or with, either Ecommerce, Personalisation or Digital Marketing roles
- Experience working on multiple simultaneous cross-team projects
- Experience working on multiple team projects
- Ability to understand complex requirements and document them
- Experience working in a digital, personalisation, ecommerce or email marketing role
- Experience working with international brands
- Ability to work to tight deadlines with changing priorities
- Ability to manage multiple projects simultaneously
- Fantastic attention to detail – especially when working under time pressure
- Hard working, enthusiastic, passionate about digital
- Proactive and confident, and able to build credible relationships with customers and their agencies
- Be a strong Excel user
- Strong oral and written communication skills
- Prior experience working with HTML
- Experience using or exposure to Salesforce CRM, Microsoft Dynamics, Adobe Commerce (Magento), Shopify and Salesforce Commerce Cloud
- or project management tools knowledge
- Working in a SaaS environment
- Strong PowerPoint skills
- Prior experience working with or exposure to JavaScript
- Project management accreditation such as PRINCE2
- Project management accreditation such as PRINCE2 or PMI
- 15min Screening Call with Team Talent
- Initial conversation with Implementation Manager and Onboarding and Managed Services Manager
- Interviewee will be provided with a scenario prior to the interview and will be asked to present for 20 minutes at the final interview. Interview will be with IM, OMS Manager, PS Director and HR
- Parental leave
- Medical benefits
- Paid sick leave
- Dotdigital day
- Share reward
- Wellbeing reward
- Wellbeing Days
- Loyalty reward
-
Junior Project Manager
3 weeks ago
MSS Cape Town Cape Town, South Africa**Position: Junior Project Manager** · **Wer wir sind**: · Wir sind eine internationale Sprachenagentur mit Sitz in Kapstadt, Südafrika. Von hier aus koordinieren wir Sprachenprojekte für Firmen und Privatkunden aus Deutschland und Europa. Übersetzungen und Transkriptionen sind u ...
-
Language Project Manager
3 weeks ago
MSS Cape Town Cape Town, South Africa**Position: Sprachen-Projektmanager** · **Übersetzung-Manager (Deutschsprachig)** · **Wer wir sind**: · Wir sind eine internationale Sprachenagentur mit Sitz in Kapstadt, Südafrika. Von hier aus koordinieren wir Sprachenprojekte für Firmen und Privatkunden aus Deutschland und Eur ...
-
IT Project Manager
3 weeks ago
Network Contracting Cape Town, South Africa**Requirements**: · - Certified Project Manager (intermediate level) · - 3-5 years of experience in project management · - Proficiency in project management methodology, processes, standards, and templates · - Project Management Professional (PMP) certification is desirable · - S ...
-
Project Manager
3 weeks ago
Teleperformance South Africa Cape Town, South Africa**The Role** · Reporting to the Senior Project Manager, the Project Manager is responsible for the successful planning, coordination, delivery and in-depth reporting of all assigned projects and change programmes across the UK and South Africa estate, on time and within budget. W ...
-
Project Manager
3 weeks ago
JC Information Management Cape Town, South Africa(IT) or (Media) Project Manager / Assistent for the CEO at JC Information Management · JCIM is a leading company in optimizing digital transformation for B2B businesses and helping them monetize their digital efforts. While most companies can digitize their operations, only a few ...
-
Project Manager
3 weeks ago
VPUU NPC Cape Town, South Africa_VPUU NPC is a Public Benefit Organisation implementing multi-sectoral integrated area based upgrading programmes of neighbourhoods in townships and informal settlements. This is done in partnership with communities, municipalities, provincial and national government._ · - We wor ...
-
Project Manager
3 weeks ago
SalesSource Cape Town, South Africa**Project Manager - Digital Marketing & B2B Consulting**: · **Who we are**: · **Job Description - Project manager** · We are seeking an experienced Sales Development Representative to join our team. As a Sales Development Representative, you will play a crucial role in generating ...
-
Project Manager
3 weeks ago
EY Cape Town, South Africa**Project Manager** · An exciting role for a senior person to work alongside senior leaders within the firm. This is an opportunity to lead the back-office function for our most significant accounts. The role requires a diverse skillset in the areas of finance, relationship build ...
-
Project Manager
3 weeks ago
Syntell Cape Town, South AfricaBased in Cape Town; reporting directly to the Head of Projects: Revenue Systems and working closely with multiple Independent Contractors, Clients and the broader Revenue Systems Business Unit. This is an entry level management position required to operate in the Projects Office; ...
-
Project Manager
3 weeks ago
GP Consult Cape Town, South AfricaWestern Cape, CPT - CBD · - R R Annually Cost To Company · (Remote) Project Manager - Cape Town - Fire protection · Position: · **Project Manager** · **Function**: The purpose of this role is to plan and manage the implementation and profitability of projects, to monitor and mana ...
-
Project Manager
4 weeks ago
HyperionDev Cape Town, South Africa**ABOUT US**: · HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of E ...
-
Project Manager
3 weeks ago
VPUU NPC Cape Town, South Africa_d upgrading programmes of neighbourhoods in townships and informal settlements. This is done in partnership with communities, municipalities, provincial and national government._ · - We work in an integrated team of community participation, socio economic development, operation ...
-
Project Manager
3 weeks ago
Afro Miaki Group Cape Town, South AfricaAttend meetings on behalf of CEO · Action decisions taken in Project Meetings. · Assist with the management of all Global projects. · Make financial inferences from Projects and provide suggestions/proposals · Build relationships with internal and external stakeholders · Produce ...
-
Project Manager
3 weeks ago
Western Cape Recruitment Cape Town, South AfricaGlobal leaders in the Aeronautic Manufacturing industry have an opportunity for an experienced Manager to take the lead on designated projects. You will liaise closely with the Production Manager in managing project deliverables in line with the project plan, and report weekly on ...
-
Project Manager
4 weeks ago
Worley Cape Town, South Africa**Project Manager** **-** **CAP002Y** · **Company**: Worley · **Primary Location**: ZAF-WC-Cape Town · **Job**: Project Management · **Schedule**: Full-time · **Employment Type**: Agency Contractor · **Job Level**: Experienced · **Job Posting**: Feb 26, 2024 · **Unposting Date**: ...
-
Project Manager
3 weeks ago
Insphired Cape Town, South AfricaOur client in the **Food & Beverage** industry is currently recruiting for a **_Project Manager _**Is to provide strategic support and build brands through cost effective development of new restaurants, relocations, and refurbishments platforms. · Role and Responsibilities · - ** ...
-
Project Manager
3 weeks ago
HR360ltd Cape Town, South Africa**Job Title**: Project Manager · **Location**: Remote (Worldwide) · **Job Type**: Full-time · **Salary**: €28,000 - €30,000 per year · **Language**: English · **About Us**: · Join our rapidly growing online casino company where innovation, team spirit, and player experience are c ...
-
Project Manager
3 weeks ago
Recruitment Plug Cape Town, South Africa**Job Description** : Technical Project Manager · **Location** : Foreshore, Cape Town · **Position Type**: Permanent - Full time · **Start Date**: Immediately · **Salary**: Market - Related · **Position Overview**: · As the Project Manager, their role involves creating diverse pr ...
-
Project Manager
3 weeks ago
Masicorp Cape Town, South AfricaMasicorp works for the people of Masiphumelele township, where we estimate more than 40,000 people live disadvantaged and poor by the legacy of apartheid. Since 1999, our work has made a proven difference to the lives of people in Masiphumelele.Our focus is education — the surest ...
-
Project Manager
3 weeks ago
Tower Group Cape Town, South AfricaOur client based in** Cape Town **is seeking to appoint a** Project Manager / Special Projects & Cruising.** · If you are friendly, energetic, and a driven individual to complement our client's vibrant office environment. Then this might be the job for you · If you enjoy a good b ...
Digital Onboarding Project Manager - Cape Town, South Africa - Dotdigital
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
About Us
The Company: Dotdigital is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Dotdigital, collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices.
The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more.
About the Role
About You
Required
Beneficial
Why Us
As a company Dotdigital makes you feel valued and takes your experience and opinions into account when working on improvements to all aspects of system, processes, and culture within the company. The diversity of the client base you work with through the onboarding process produces a fantastic environment to learn, grow and develop professionally which helps evolve the role into your own to give the best possible experience for every customer you work with within your own flair.
Chris Mitchell - Implementation Manager
Interview Process
Some of Our Global Benefits
DEI commitment
As an equal opportunities employer we are committed to equality in all its practices with regard to race, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. If you have any additional requirements or adjustments to assist an application then please don't hesitate to contact us and advise us how we can best support you.
Legal statement
No agencies/recruiters please. We are only accepting applications directly from the applicants. If you are a recruiter, please refrain from reaching out to our staff about this position. Anything contrary will be treated as unsolicited approach under the applicable data protection law.