Technical Deployment Senior Analyst - Johannesburg, South Africa - Equinix
Description
Technical Deployment Senior AnalystEquinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks.
Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20+ years of continuous growth.Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.
Job Summary
Complete knowledge and full understanding of area of specialization, principles and practices within a professional discipline. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause. Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
This job is the fully qualified, experienced professional, journey-level position.
Responsibilities
Requirements & Support
- Supports deployment projects of diverse scope by validating customers' order requirements with the customer processing team and other stakeholders
- Project manages the technical deployment responsibilities with the IBX manager
- Has seasoned professional experience and knowledge of IBX's; proposes alternate solutions to address internal issues within a diverse scope.
- Provides solutions crossfunctionally to resolve customers' nonstandard order requirements
- Facilitates smooth service delivery and ensures provisioned services meet and exceed customers' expectations.
- Supports reinstall projects where required
- Responsible for ensuring tickets are set with appropriate commit dates
- Works on problems of diverse scope to ensure work is completed on time and according to quality standards. Escalates issues when necessary
- Plans, develops and delivers increasingly usual and more specialized customer implementations. Assesses unusual circumstances and uses sophisticated analytical and problem solving techniques to identify cause
- Leads the planning and communication of project implementation
- Manages, monitors and executes planned activities of internal team and crossfunctional groups in the company's business systems tools to ensure project milestones and commitments are met
- Facilitates implementation meetings with crossfunctional groups
- Offers solutions and collaborates with crossfunctional teams to resolve issues during project implementation
- Maintains regular communication with functional and crossfunctional teams throughout the implementation
- Handles the escalations, investigates and provides resolution to the issues independently and seeks Manager's assistance on complex issues
- Communicates with crossfunctional groups on project plans and implementation progress for a specialized project
- Participates with crossfunctional teams to review business and/or technical processes within the IBX; refines or makes suggestions for continuous improvements and supports implementation of specialized solutions
- May lead process solutions
- Identifies unusual system or process issues (e.g. business system bugs on functionalities, training gaps)
- Assesses a wide range of system issues and suggests variations while working with IBX operations team members to meet solutions in creative ways
- Collaborates within the TDM team and operations team(s) to assess validity and integrity of data being used
- Analyzes physical audit issues and recommends corrective actions and resolutions
- Responsible for project management of supplemental vendor support for EIS and operations, as it relates to the assigned deployment
Qualifications
- Typically requires a proven years of related experience preferred with a Bachelor's degree, or equivalent work experience
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