Operations Leader - Johannesburg, South Africa - Equinix

Equinix

Verified Company

Johannesburg, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Operations Leader - South Africa

Equinix is the world's digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks.

Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments.

Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20 years of continuous growth.

Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers.

We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary

Create and develop the South Africa Operations function, building the team from scratch and implementing Equinix process and practices to enable effective and outstanding operations to our customers.

As part of this the role holder will own customer impacting, day to day responsibility for operations, maintenance, and performance of data centres in the South Africa Region, part of the GEM South portfolio of countries.

Responsible for day-to-day execution, capacity management, consistent response/structures, and streamlined support.

Responsibilities
Data center operations

Drive strategic planning and priorities for data center Customer and Facilities Management operations
Establish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)
Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experience
Establish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordination
Establish and track safety measures to ensure safety of frontline resources
Ensure consistent customer, vendor and staff experience and ontheground response across all data centers
Contribute to the Equinix Centers of Excellence as and when appropriate and implement policies and procedures to ensure global consistency and effectiveness
Contribute to and/or support other departments to achieve endorsed business objectives
Coordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectiveness
Ensure consistent and accurate Capacity Management of power and cooling
Establish and manage effective Customer Project Management/Implementation, pre and post Sales contracts
Ensure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditations
Keep staffing levels on target in terms of number of staff as well as required skill levels
Define, implement, and run annual financial outlooks (OPEX/CAPEX)
Ascertain that the running costs of the data centers are kept to an optimum level whilst maintaining full service to the customers
Own implement and drive efficiency across all sites
Be on call for critical situations/problems within the data centers
Focus on global consistency to ensure Equinix objectives are met and customer experience maximised

Leadership

Shape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership team
Manage and motivate the team to achieve optimum uptime of data centers and maximum customer satisfaction with regards to daytoday operations
Focus on Customer Experience and improving Customer Satisfaction, lead team in pursuit of Customer experience improvement objectives
Empower frontline resources to meet customer needs through incentives and process
Contribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectiveness
Work within a regional structure (GEM-South) and contribute at a regional and global level for new initiatives/continuous improvement

Qualifications

Demonstrated record of data center operations management and maintenance or similar leadership and cross functional management experience
Experience optimizing a growing and evolving business leading a small organization through a period of rapid growth, merger integration, or business transition
Experienced in leading and operating in a matrix environment

Skills and Attributes