Debtors Clerk - Johannesburg, South Africa - Cool Ideas Service Provider
Description
Cool Ideas, leading ISP in Rosebank Johannesburg is looking for a Debtors Clerk to join our team. This will be a temporary position for 4 months.**
Key Performance Areas:
- Calling of debtors listed on the age analysis report, whilst ensuring that the reports and software systems in place are monitored and updated
- Maintain internal controls against all debtor categories
- Maintain full responsibility for all debtor collections
- Follow up on debtors with payment plans and ensure that collections on these are monitored tightly
- Handling and resolving of customer queries relating to payment allocations and invoicing
- Maintaining and updating customer account details on CZ / Sage
- Reconciling payments and invoices on customer accounts where required
- Verify discrepancies and resolve clients' billing issues. Request credits/refunds where necessary
- Raise credit notes in accordance with set protocol
- Escalations of highrisk clients as soon as they have been identified
- Ad hoc projects as assigned
Experience and knowledge required:
- Debt collecting experience
- Excellent verbal and listening communication skills
- Excellent written communication skills
- Able to communicate effectively
- Customer service orientation
- Computer skills with the ability to operate excel spreadsheets and inhouse software systems
- Deadlinedriven, with the ability to work independently and proactively
- Excellent organisational and administrative skills
- Team player
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