Specialist: in Telecoms - Midrand, South Africa - Vodafone

Vodafone

Verified Company

Midrand, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Role purpose:

Provide support for the Converged Charging System and other IN Telecoms systems and services
Provide input to solution architecture, strategy and design for the Converged Charging System and other IN Telecoms systems and services
Provide input into product development and support of Converged Charging System and other IN Telecoms systems and services
Maintain availability targets on Supported systems and services.
Provide support to Customer Care and Billing Counterparts
Ensure business continuity in place for prepaid systems and services
Capacity planning on Supported systems and services
Research and investigation into latest technology to be incorporated on prepaid network to ensure stability, innovation and cost saving

Your responsibilities will include:

Support of IN Telecoms systems and services, core system being the Converged Charging system
Provide high level support to customer care regarding customer queries on prepaid transactions performed
Provide high level support to junior members in the IN Telecoms team
Monitor and manage IN Telecoms service availability of 99,98%. Find effective and efficient means of ensuring this availability target is achieved.

This includes proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy and improved means of restoring service when interruptions to service are experienced.

High level and operational support.
Proactively monitor, manage and optimise resource/capacity utilisation
Event and fault management.
Configuration management
Compilation of operational manuals on all systems.
Compilation of statistical and fault reporting system.
Controlling supplier/vendor trouble tickets.
System Security and Backup Administration.
Service Desk Administration.
Co-ordinate and facilitate meetings.
Follow ISO Quality Assurance Procedures.
Maintain technical library and documentation.
Compiling and distribution of job orders as per change management procedures.
Liasing with BSG, WASPS, NMC Suppliers/Vendors and other divisions within Vodacom on a daily basis.
Proactive involvement in projects related to architecture changes, upgrades and the implementation of new systems and services. This includes high involvement in design, testing, implementation and comprehensive monitoring once new systems and services are implemented.
Investigation into support tools that will assist in operations being increasingly effective and efficient
Disaster recovery planning and implementation on supported systems
Security and SOX administration on supported systems

Degree or Diploma in Engineering or Computer Science or equivalent tertiary qualification
3-5 years Telecommunications experience and in a support/operations environment.
3-5 years Prepaid/Postpaid Charging Experience (OCS/CCS)
Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel and MS Power Point.
Advanced Experience in UNIX, UNIX ADMIN, and TCP/IP.
Advanced Experience in Database admin on Oracle and MySQL

SPECIAL REQUIREMENTS
Rotational after hour's standby duties and overtime
Provide high level support to junior team members (office hours and after hours)
Must be willing to travel
Must be in possession of a valid driver's license
Must be willing to work across INTSS departments
Must be willing to work irregular hours
Must be willing to take management delegation when required

Core competencies, knowledge and experience:

Analytical thinking
Problem solving
Interpersonal
Communications
Time management
Technical Writing
System Architecture
Co-ordinating
Implementation
Creativity
Presentation
Facilitation
Decision making
Supervisory and mentoring skills

Knowledge:

GSM network - intermediate to advanced
Mobile Telecommunication Industry - advanced
Intelligent Networks - advanced
Prepaid/Postpaid Charging - advanced
Converged Charging systems - advanced
Operating systems - Unix - advanced, Linux - Advanced
Database administration Oracle - intermediate MYSQL - intermediate
Intelligent networks and technology - advanced
Business Ethics - intermediate
Engineering Standards - advanced
Business Processes - advanced

Closing date for Applications
:03 May 2023.
The base location for this role is,
Midrand, Vodacom Campus.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.