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    Service Consultant - Johannesburg, South Africa - Palesa Mbali Group

    Palesa Mbali Group
    Palesa Mbali Group Johannesburg, South Africa

    2 weeks ago

    Default job background
    Full time
    Description

    Our client has an exciting opportunity based in Roodepoort, for a Service Consultant within the medical scheme space. The Service Consultant is a customer service champion, who provides an informative & intuitive customer experience to stakeholders (including: Medical Schemes, Members of the medical scheme, Providers, Employer groups & Intermediaries), whilst proactively striving to resolve each query on the first call.

    Key Activities:

    • Manage customer service requests
    • Strive to resolve queries on first contact
    • Educate stakeholders on self-help digital servicing tools
    • Connect with your customers (all stakeholders) across all channels, enabling an intuitive experience
    • Provide a seamless, progressive and holistic approach, understanding the customer's needs.
    • Resolution of specialised and complex queries
    • Address all customer complaints in alignment with policies and procedures to achieve stakeholder buy-in

    Education and Experience:

    • 3 – 5 Years' experience in Health Care Operations
    • Matric - Essential
    • Call Centre, Customer Services Certificate – advantageous
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