Thabo kgolokwane

*Company: SOUTH African Post office *Position: Teller *Duties ● Retrieves and sorts mail, including packages, by department and category. ● Delivers mail to correct department or recipient. ● Forwards misdirected mail. ● Prepares documents and other items for shipping. ● Weighs mail and calculates correct postage. Start Date(SEP 2019-31January 2020) *Company: Manpower agency contractor to Accenture *Position: Customer service Consultant call center agent *Duties: Customer service, troubleshooting accounts, authorizing payment plan & purchasesCredit balance of the customers Start Date(Nov- 2020-2021 April) *Company: Call force recruitment contractor to UIF(Unemployed insurance Funds) *Position: Customer service Consultant call center agent * Department Inbound claims Start Date(May - 2021-till Date) Company: Alteram solutions *Position: Claims *Department Claims Department Duties: Receive and assess all the UI Claims on the relevant systems in line with the Standard Operating Procedure (SOP) ● Register all employees and verify the declaration of employees as per the relevant prescripts ● Execute the payments of approved claims as per the set time frames

*Company: SOUTH African Post office *Position: Teller *Duties ● Retrieves and sorts mail, including packages, by department and category. ● Delivers mail to correct department or recipient. ● Forwards misdirected mail. ● Prepares documents and other items for shipping. ● Weighs mail and calculates correct postage. Start Date(SEP 2019-31January 2020) *Company: Manpower agency contractor to Accenture *Position: Customer service Consultant call center agent *Duties: Customer service, troubleshooting accounts, authorizing payment plan & purchasesCredit balance of the customers Start Date(Nov- 2020-2021 April) *Company: Call force recruitment contractor to UIF(Unemployed insurance Funds) *Position: Customer service Consultant call center agent * Department Inbound claims Start Date(May - 2021-till Date) Company: Alteram solutions *Position: Claims *Department Claims Department Duties: Receive and assess all the UI Claims on the relevant systems in line with the Standard Operating Procedure (SOP) ● Register all employees and verify the declaration of employees as per the relevant prescripts ● Execute the payments of approved claims as per the set time frames

Secondary Education PJ Simelane Secondary School- Grade 12 completed Subjects *South Sotho Home Language *English First Additional Language *Accounting *Mathematics *Business economics *Economics Tertiary Education Damelin Business collage Diploma in Banking - Complete Year Subjects 2003-2005 * Business law *Business Communication *End user *Financial Accounting *Tax *International Trade *Economics *Pastel Accounting GCRAJondaAcademy (Under Department of Education) Learnership Subjects Technical support *A+/N+ *ICDL Duration 2010 – 2012 June Work Histor