- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
- Perform any ad hoc tasks as and when required
- Communication skills
- Interpersonal skills
- Analytical skills
- Team player
- Negotiating skills
- Presentation skills
- Integrity
- Writing skills
- Customer orientation
- Proactive and professional
- MS Office and Excel
- Numerical ability
- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation
- Grade 12
- Excellent Communication written skills in English
- A 2nd language is a requirement: Sotho, Zulu or Xhosa
- Serious and passionate about customer service and working in a customer service industry
- Customer focus
- Ability to build customer loyalty
- Conflict management
- Excellent communication skills
- High level of professionalism and an understanding ethical conduct.
- Quality orientation
- Grade 12
- Excellent Communication written skills in English
- A 2nd language is a requirement: Sotho, Zulu or Xhosa
- Serious and passionate about customer service and working in a customer service industry
- Answering inbound calls timeously.
- Be professional and polite at all times.
- Listening attentively to customer queries.
- Responding to customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself with products and procedures.
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries.
- Escalating faults that cannot be concluded on first contact.
- Ensuring that customer details are captured accurately.
-
Call Centre Agent
3 weeks ago
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MyCalling Sandton, South AfricaLooking for a job to challenge your excellent customer service skills? Look no further..... · We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client Our team of expert trainers ...
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Omni Channel Call Centre Agent
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PPRA Call Centre Agent - Sandton, South Africa - iSON Xperiences
Description
Main Purpose of Position:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities (including but not limited to):
Job Specific Requirements / Knowledge Requirements
System Specification
COMPETENCIES:
KNOWLEDGE, SKILLS AND EDUCATION:
COMPETENCIES:
KNOWLEDGE, SKILLS AND EDUCATION:
Perform any ad hoc tasks as and when required