Best professionals offering call centre agent services in Pretoria

Call Centre Agent Service in Pretoria, City of Tshwane Metropolitan Municipality

Description

A Call Centre Agent is a professional responsible for providing customer support and assistance via phone, email, or chat. To perform this service, one must have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Requirements

Industry professionals should have a high school diploma or equivalent, as well as relevant experience in customer service. They should also possess strong technical skills, including proficiency in CRM software and communication tools.

Accreditation and Certification

Recommended accreditations and certifications for Call Centre Agents include the Certified Customer Service Representative (CCSR) and the Certified Call Centre Professional (CCCP) designations.

Choosing a Service Provider

When choosing a Call Centre Agent service provider, consider their experience, reputation, and customer reviews. Ensure that they have a good understanding of your business needs and can provide tailored solutions.

Questions to Ask

• What experience do you have in customer service?
• What is your approach to resolving customer complaints?
• Can you provide examples of successful projects you have handled?

References

For more information on Call Centre Agents, refer to the International Customer Service Institute (ICSI) and the Customer Service Institute of America (CSIA).

Prices

The average price for a Call Centre Agent in Pretoria, City of Tshwane Metropolitan Municipality, is between R150 and R300 per hour. In Johannesburg, it is between R180 and R350 per hour, while in Cape Town, it is between R120 and R250 per hour.

Requesting a Quote

To request a quote for a Call Centre Agent service, fill out the required information on the platform and submit your request. You will receive quotes from qualified professionals, and you can then choose the best service provider for your business needs.

Fees for Call Centre Agent freelancers

The average daily fee for the experienced freelancers is R200.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Centre Agent in Johannesburg is R250 while in Cape Town is R180 or in Pretoria is R220.