Best professionals offering call centre agent services in Potchefstroom

Call Centre Agent Service in Potchefstroom

About the Service

A call centre agent is a professional responsible for handling customer inquiries and providing support through phone calls, emails, or chats.

Professional Requirements

To become a call centre agent, one typically needs a high school diploma or equivalent, and excellent communication and problem-solving skills.

Recommended Accreditations and Certifications

Industry certifications such as the Certified Call Centre Agent (CCCA) or the International Customer Service Institute (ICSI) certification can be beneficial.

Tips for Choosing the Best Service Provider

Look for providers with experienced agents, a good reputation, and a clear communication process.

Questions to Ask Professionals

• What experience do you have in call centre services?
• How do you handle customer complaints?
• What is your communication process like?

Useful References

The International Customer Service Institute (ICSI) and the Call Centre Institute of South Africa (CCISA) are reputable sources.

Average Prices in Potchefstroom

The average hourly fee for a call centre agent in Potchefstroom is R 50.00, while in Johannesburg it is R 60.00 and in Cape Town it is R 70.00.

Requesting a Quote

To request a quote for a call centre agent service, you can submit a request through a platform, providing your details and requirements.

Fees for Call Centre Agent freelancers

The average daily fee for the experienced freelancers is R 1,200.00.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Centre Agent in Johannesburg is R 1,500.00 while in Cape Town is R 1,800.00 or in Durban is R 2,000.00.