Best professionals offering call centre support services in Polokwane

Call Centre Support in Polokwane, Capricorn District Municipality

What is Call Centre Support?

Call centre support is a service provided by professionals who assist clients with various issues and concerns via phone, email, or chat.

Professional Requirements

To perform call centre support, one needs to have excellent communication skills, patience, and a strong understanding of customer service principles.

Recommended Accreditations and Certifications

Recommended accreditations and certifications for call centre professionals include the Certified Customer Service Representative (CCSR) or the Certified Call Centre Professional (CCCP) certifications.

Choosing the Best Service Provider

When choosing a call centre support service provider, consider their experience, reputation, and customer satisfaction ratings.

Questions to Ask a Professional

• What experience do you have in call centre support?
• What is your approach to resolving customer issues?
• How do you ensure customer satisfaction?

References

For more information on call centre support, refer to the International Customer Service Institute (ICSI) or the Customer Service Institute of America (CSIA).

Average Prices for Call Centre Support in Polokwane, Capricorn District Municipality

The average hourly fee for a call centre support professional in Polokwane, Capricorn District Municipality is between R 50 and R 100, depending on the level of experience and the type of service required.

Requesting a Quote

To request a quote for call centre support services, simply provide your contact information and a brief description of your needs, and a professional will contact you with a quote and further information on their services.

Fees for Call Centre Support freelancers

The average hourly fee for experienced freelancers is R 75.

The fee varies depending on the location. For instance, the average hourly fee for a call centre support in Polokwane is R 50, while in Johannesburg is R 80 or in Cape Town is R 90.