Best professionals offering call centre agent services in Cape Town

Get free quotes from professionals.

Aphelele Sigomoshe
ZARR 25 per hour

Aphelele Sigomoshe

Call centre agent

Human Resources

I am 29 years old I have an experience in call centre, working as Admin clerk, Human Resources and Management (Intern). I am computer literate. · Am i ...

Cape Town, City of Cape Town
Call centre agent + 2
Thandolwethu Mlobeli
ZARR 200 per hour

Thandolwethu Mlobeli

Go- Getter!

Accounting / Finance

Person of integrity. 

Harare, City of Cape Town
Call centre agent + 1
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Call centre agent in Cape Town

Call centre agent in South Africa

Service Details for Call Centre Agent in Cape Town

Professional Requirements

Call centre agents in Cape Town, South Africa, must have excellent communication and interpersonal skills to handle customer inquiries and resolve issues efficiently.

Recommended Accreditations and Certifications

Industry professionals in this field should consider obtaining certifications like the Certified Customer Service Representative (CCSR) or the Certified Call Centre Specialist (CCCS) to demonstrate their expertise and commitment to customer service.

Choosing the Best Service Provider

When selecting a call centre agent in Cape Town, consider their experience, language proficiency, and ability to work in a fast-paced environment.

Questions to Ask Before Hiring

  • What is your experience in handling customer complaints?
  • Can you provide examples of successful customer service experiences?
  • How do you stay up-to-date with industry developments and best practices?

Useful References

For more information on call centre operations and customer service best practices, refer to the International Customer Service Institute (ICSI) or the Customer Service Institute of America (CSIA).

Average Prices for Call Centre Agent Services in Cape Town

The average hourly rate for a call centre agent in Cape Town is between R150.00 and R250.00, depending on experience and the type of service provided.

Requesting a Quote

When requesting a quote for call centre agent services, provide detailed information about your project requirements, including the number of agents needed, the duration of the project, and any specific skills or qualifications required. This will enable service providers to provide accurate quotes and ensure that you receive the best possible service for your needs.

Fees for Call Centre Agent freelancers

The average daily fee for the experienced freelancers is R1,200.00.

The fee varies depending on the city in which the are located. For instance, the average daily for a Call Centre Agent in Cape Town is R1,500.00 while in Johannesburg is R1,800.00 or in Durban is R1,200.00.

call centre agent jobs near Cape Town

  • Call Centre Agent

    1 month ago

    Concentrix Cape Town

    This role involves handling customer inquiries via phone or email utilizing specialized tools and systems to provide accurate information.The Call Centre Agent will handle customer inquiries · Strong customer service skills · Excellent interpersonal skills / effective communicati ...

  • Insurance Call Centre Agent

    1 month ago

    WNS Cape Town

    We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. · Receive incoming calls from customers who have a policy related question · ...

  • Debt Collection Call Centre

    6 days ago

    ExecutivePlacements Cape Town, Western Cape

    My client,a well-established company specialising in debt-recovery solutions,is seeking a highly experienced Call Centre / Branch Manager to lead its Cape Town operations. · ...