Workforce manager jobs in South Africa

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Optimize workforce productivity · Analyze performance and implement scheduling strategies · ...

As an experienced Manager - WFM in this newly created role, you will apply your deep expertise in business intelligence and advanced analytical skills to identify opportunities to leverage data and drive business value. · ...

Join our dynamic team as a Workforce Manager where you'll drive end-to-end Workforce Management across multiple campaigns ensuring cost efficiency service excellence and sustainable growth. · ...

This position involves leading MIS & Workforce Management functions for multiple clients. The successful candidate will drive reporting accuracy, · forecasting efficiency, · and operational excellence. · ...

A strategic leader with a passion for optimizing workforce performance will drive end-to-end Workforce Management across multiple campaigns to ensure cost efficiency service excellence and sustainable growth. · ...

Job Summary · We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. The ideal candidate will optimize workforce productivity, ensuring optimal staffing levels to meet service objectives while maintaining cost efficiency. You will act ...

Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality etc. · ...

We are seeking an experienced WFM Manager / Analyst to lead our scheduling and forecasting efforts. · Develop and maintain accurate call volume forecasts,Create optimal agent schedules to meet service level agreements (SLAs) · ...

++Provide strategic and operational leadership and governance for Workforce Management (WFM) across Contact Centre and Back-Office operations. · + · ++Develop and maintain the enterprise workforce strategy aligned to business objectives and budget. · Establish WFM governance cade ...

Lead workforce management function for multiple clients driving reporting accuracy forecasting efficiency operational excellence. Oversee team of analysts supervisors to deliver insightful data meet KPIs SLAs support business decision-making. · ...

Analyse, design, configure, implement workforce management data driven designs for customers. Provide after sales support to the sales team and assist Project Management department with project approach and planning. · CORE RESPONSIBILITIES: · Constantly learn about UKG integrati ...

We are growing rapidly and seeking a skilled Senior Workforce Manager to oversee our Workforce teams across Jamaica, · the United States, and South Africa. · Frequent travel required. · ...

+ Manage real-time workforce operations to achieve optimal service levels across all locations. + Oversee forecasting, scheduling, staffing and performance analysis to ensure smooth efficient operations in Jamaica the US and South Africa. + Frequent travel to these locations is r ...

· A leading CX provider, unrivalled in developing and training its people to be the best they can be. This investment in people ensures longest staff retention possible enabling them to best serve client's customer service needs. · This leaders main function will be to manage a ...

The Senior Workforce Manager is responsible for strategically planning and optimising staffing to meet customer demand, enhance agent productivity, and deliver exceptional service efficiently. · ...

Analyse and design workforce management data driven designs for customers. · Provide after sales support. Support to the sales team for new deals and demonstrations. · Mentorship and assistance to fellow WFM integration consultants.Design and plan WFM Integration for clients · Un ...

· Contax360 BPO Solutions is a global leader in contact center services, offering exceptional customer care across diverse markets. We are growing rapidly and seeking a skilled Senior Workforce Manager to oversee our Workforce teams across Jamaica, the United States, and South A ...

Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations? · This is an opportunity to directly influence business objectives, support strategic planning, and present c ...

We are currently looking for a Remote Human Resources Manager to manage HR functions for the North America Retail organization and implement HR strategies that not only uphold company policies but also enhance operational effectiveness. · ...

This is a Workforce Management Specialist job that requires a National Diploma in Information Technology and at least 3-5 years of experience in system integration and networking. · ...