Housekeeping Supervisor - Cape Town, South Africa - Pepperclub Hotel & Spa

Pepperclub Hotel & Spa

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Supervise and direct the daily activities of staff so as to enable the efficient and smooth operation of the department.

Implement laid down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.
Assist in completing Room attendant work sheet in the absence of a Coordinator or Manager.
All given rooms, guest passages, store rooms and lift landings are checked after every shift.
Detailed handover for next shift
Monthly objective are followed through and feedback given to managers
Focus for the day is communicated and followed through
Efficiently use and manage the inventory of supplies, linen, stationery and equipment.
Assist in monitoring and controlling consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.
Ensure thorough and regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
Assist Housekeeping Management in monitoring staff productivity.
Assist Housekeeping Management in ensuring staff follow Company and Departmental Standards and Procedures.
Assist Housekeeping Management with Disciplinary Procedures.
Training Registers is completed for all training.
Report staff that is not following Procedures and Poor Performances
Ensure that all the operational standard procedures/guidelines set for all processes/activities/situations are followed (Key Control, Lost & Found etc) by all areas.
Coordinate with the Front Office on releasing of rooms and special guest requests.
Coordinate with the Engineering department in the area of repair & maintenance, refurbishment, renovation etc.
Ensure that Monthly Objective is followed through.
Ensure that a random walk though is done daily through Public Areas, Guest Bathrooms, Staff toilets and Basement and report any poor staff performance and Engineering issues.
To ensure all hand over, Memo's and Minutes are read to familiarize yourself with what is happening on a daily basis.